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  • Resolved Ethos

    (@alpethos)


    9 years, 9 months ago

    Hello, a friend of mine who owns http://www.albinutamagica.ro/ and installed this plugin at my recommendation told me that one of her readers got the following error message when trying to leave a comment:

    “Comments have been temporarily disabled to prevent spam. please try again later”

    She also told me that the same person used to be flagged by Akismet as a spammer before that (now Akismet is replaced by WP SpamShield).

    Why this blocking occur and is there a way to disable it? Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Ethos

    (@alpethos)

    9 years, 9 months ago

    also, my friend told me she normally had around 50 spam comments per day, when using akismet.

    Plugin Contributor redsand

    (@redsand)

    9 years, 9 months ago

    Hi Ethos,

    At the top of the support forum there is a sticky post that we ask users to read first because it guides you to excellent troubleshooting options we have already put together for our plugin users.

    We will be happy to help you or your friend out. You/she will need to take the following steps:

    1. The Troubleshooting Guide and FAQs are the place to start.

      Please take a few minutes to work through these, as they solve over 90% of issues users have. (Please be sure to follow all the steps, not just read through them.)

      Once you have gone through the Troubleshooting Guide and FAQs, if that doesn’t solve the issue, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so you should move on to the next step.

    2. Submit a support request at the WP-SpamShield Support Form, our main support channel for the plugin. We have an excellent diagnostic process.

    That will allow us to help you diagnose this, find out what the real issue is, and get things working right for you.

    – Scott

    Please note that the WP-SpamShield Support page is our main support venue, not the WordPress forums here, so that will always be the best way to get a quick response and resolve any tech support issues.

Viewing 2 replies - 1 through 2 (of 2 total)

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