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[Resolved] Comment Error

  • Eris Principle

    @eris-principle

    Our website is Finger-Play.net, a game app review site. Right now the only way people can comment is through Firefox, they can’t seem to do it while using Chrome. I’ve deactivated all the plug-ins and it still doesn’t work. I don’t even get a error message, just a simple white screen.

Viewing 15 replies - 1 through 15 (of 27 total)
  • esmi

    @esmi

    Forum Moderator

    Have you tried:

    – deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the default theme to rule out any theme-specific problems.

    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    – re-uploading all files & folders – except the wp-content folder and wp-config.php & root .htaccess files – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    Eris Principle

    @eris-principle

    Yeah, I did all that.

    esmi

    @esmi

    Forum Moderator

    Can we see the site using the default Twenty Thirteen theme with all plugins deactivated?

    Eris Principle

    @eris-principle

    Alright twenty thirteen theme and all plugins have been deactivated.

    esmi

    @esmi

    Forum Moderator

    And…?

    Eris Principle

    @eris-principle

    Nothing, I’m still getting the blank screen when I try commenting on chrome. Firefox works but not chrome.

    WPyogi

    @wpyogi

    Forum Moderator

    Have you tried reinstalling Chrome?

    Eris Principle

    @eris-principle

    Yes, but it’s happening to everyone who visits the site. A friend had to text me that there’s a problem with chrome allowing comments. I checked and there is a problem with only chrome.

    esmi

    @esmi

    Forum Moderator

    The site is not using the 2013 theme…

    Eris Principle

    @eris-principle

    I checked it when the theme was changed 2 hours ago and it was still not working.

    esmi

    @esmi

    Forum Moderator

    We really need to see it.

    Eris Principle

    @eris-principle

    It’s already up. All plugins have been deactivated

    Eris Principle

    @eris-principle

    Eris Principle

    @eris-principle

    I’ve also noticed that I can’t login into my admin panel while using chrome but with firefox everything works. I wonder if this problem is an offshoot of that.

    esmi

    @esmi

    Forum Moderator

    It’s always possible that there’s a problem in your copy of Chrome. Not heard any feedback from the “Think Tank” yet.

Viewing 15 replies - 1 through 15 (of 27 total)
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