To clarify, when you click on a colour selector, it doesn’t open or let you choose colours?
Thread Starter
Andyjw
(@andyjw)
No it all appears to work fine, I click on the selector, specify a new colour (either by entering the hex code or clicking on one of the pre-defined colours), click on save&publish but no change happens on my page. I’ve tried background colours, text colours & border colours but the page stays the same. It may be worth mentioning that above and below the page preview there are numerous repeats of the following error…
Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘encounters-lite_sanitize_hex_color’ not found or invalid function name in C:\xampp\htdocs\whiteleaf\wp-includes\plugin.php on line 192
Did you recently update to WP 3.9.1? Also, it sounds like a plugin could be causing a conflict. The customizer is actually a WordPress feature and the theme option settings are simply added to it.
One way to find out if it’s a plugin, is the old fashion method of disabling all plugins, then one by one activate them while testing the customizer after each one is turned on. If it’s a plugin, you can find out what one is causing issues.
It should be noted that WP 3.9.0 caused problems for a lot of people, from widget issues, to the customizer itself. I again tested the theme on my local which I also use XAMPP for development. I was not able to replicate the error, which leads me to believe it’s either a bad update of WP, or a plugin is causing conflict with the WP customizer.
Thread Starter
Andyjw
(@andyjw)
Ok thanks for that I’ll play with the plugins! Yes this is a new 3.9.1 install to build a new site based on your theme. I could modify the CSS to sort the colours but seems such a shame when you have this great customiser to make it easy! Have to say I’m super impressed with the speed you responded to my query. Last theme I used for real I purchased and never got a response from the developers at all!
Thread Starter
Andyjw
(@andyjw)
Hmmmm, ok tried disabling all the plugins, then tried modifying the content text and selected the red box #dd3333 clicked on save&publish and no change in the preview window. Refreshed the page and the content text colour as reverted back to the default #787b7f
Just doesn’t want to play ball with me! 🙁
I took another look at that error… I think I know what the problem is. Contact me from my website HERE and I will send you a new customizer file to try out.
UPDATE: Looks like what I assumed is what I discovered…a big oops on my part. I will need to upload a new update for Encounters Lite today with the fix (which works now on my test site).
Thread Starter
Andyjw
(@andyjw)
Ok just sent you my contact details through your website. Looking forward to the update, many thanks!
Got your email…thanks. New theme version sent; let me know how it works out for you. Cheers.
Thread Starter
Andyjw
(@andyjw)
Hi Andre, works perfectly, many thanks! Glad it wan’t me going mad 🙂
No worries…glad it works now for you. As I mentioned, it ended up being my fault…oops!
