Cloudflare “Connection Issues” | WordPress.org

Flexer
(@flexer)

1 week, 1 day ago

I got the “An error occurred and we were unable to load the data from the server.” error in WF central
I whitelisted the listed IP’s, 54.68.32.247, 44.235.211.232, 54.71.203.174 as well as other whitelisting. But error does not clear. Other sites on the same server that are not on Cloudflare have no issues.
Is there any other whitelisting I am missing?
Thanks
Daveed

The page I need help with: [log in to see the link]

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Plugin Support wfpeter
(@wfpeter)

1 week ago

Hi @flexer,

Whilst you’ve added our IPs (although still check some information in that link if you haven’t seen it already), ensure your server’s own IP is also added to prevent loopback issues: https://www.wordfence.com/help/advanced/compatibility/#cloudflare-compatibility

IP detection at Wordfence > All Options > General Wordfence Options > How does Wordfence get IPs should use our “Use the Cloudflare “CF-Connecting-IP” HTTP header to get a visitor IP. Only use if you’re using Cloudflare.” if it isn’t already: https://www.wordfence.com/help/dashboard/options/#general-wordfence-options

Let us know how you get on,
Peter.

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Tags

connection issues

1 reply
2 participants
Last reply from: wfpeter
Last activity: 1 week ago
Status: not resolved