Support » Plugin: Popup | Custom Popup Builder » close button not working

  • Resolved dillsteroo


    I am having some browser compatibility issues with the close button. I’m using the premium version and have created my own HTML popup. I don’t think I made any changes that should affect the close button. It works on all the new browsers I’ve tried but in older versions of Safari and Firefox, I click the button and it doesn’t close (which leaves users stuck there indefinitely!)

    Any ideas?


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  • Plugin Author Muneeb


    Please post your question with the details, your site url and browser versions you tested, the url is below. I’m asking you to post on pro forum because according to the plugin policy premium plugin support will not be provided on free plugin support forums.

    WP Popup Plugin



    Thanks – found the issue. Turned out to be a problem with the page itself loading poorly and getting stuck, so the button wasn’t working because the site wasn’t fully loaded.

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