Close button not work

  • Resolved mrtrezor

    (@mrtrezor)


    5 years, 1 month ago

    Hello.
    In mobile devices close button not work. But on desktop it work correctly.
    Can somebody help me?

    • This topic was modified 5 years, 1 month ago by mrtrezor.

    The page I need help with: [log in to see the link]

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  • Bel

    (@belimperial)

    5 years, 1 month ago

    Hello @mrtrezor

    Thank you for getting in touch!

    I’m sorry to hear you’re having trouble with the popup when viewed on a mobile device. I viewed your site and saw an error on the plugin of the theme you are using.

    Please see: https://share.getcloudapp.com/geu4KdE8

    The error script affects how Popup Maker functions. I’m afraid you may need to contact the theme author and ask to check the issue on the perfect-scrollbar.jquery.min.js.

    To verify this on your end, kindly use the debugging process on this link Test if a Plugin or Theme Interferes with Popup Maker

    Kindly use the Health Check & Troubleshooting plugin on the debugging link and then activate the troubleshooting mode so you can safely deactivate your plugins and switch the theme to a default WordPress theme. Kindly see if the issue exists when just Popup Maker and default WordPress theme are active. Then one by one, enable the plugins and last the theme to isolate the issue.

    You may also need to check the javascript errors on the console while debugging is on process. Kindly refer to this link: Checking JavaScript Errors

    Hope that helps. If your issue is resolved please take a moment to rate and review the plugin.
    If you still need help please message us directly at https://wppopupmaker.com/support/

Viewing 1 replies (of 1 total)

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