I have a major problem and need immediate help you may see my frustrated alerts on your chat system.
I have your software installed on my test site which has been working fine
However I got a new phone and thought the software restore on the iPhone would be fine only to realise the unique profile wan’t the same.
Therein started the problem, I disabled the original account the first email and used a second but misread the instructions and got timed out.
I tried another a third only this time I realised that the username on WordPress needed to be used and I’m not sure which one it is so I tried it twice only to get locked out for 24 hours
This is now a real problem as I cannot access the system at all and I am not sure how to address the problem and time is starting get on.
I do have the original phone now though so it is possible for you to reinstate the original account so I can get in and set up the WordPress accounts obviously after you have verified my email address.
I can give you the IMEI of both phones of you use that for your software.
Martin Beard
Hey Martin, we seem to have missed your chats – really sorry about that! What was the original email you used to sign up? If you deactivate at getclef.com/lost, then deactivate the account on your phone, you should be able to walk through this guide to get the phone re-setup with the old email!
Let me know if that works.
Jesse
Hi Jesse,
What about the 17hours left on the failed login attempts?
m.beard@blahmedia.com
Thanks
Martin
Do you have FTP access to the site? If so, you can get around that.
Jesse
Jesse,
Just to let you know its all back and running, I appreciate your help ignore my frustrated comments on the chat system etc.
I like the product.
Regards
Martin
Glad to hear it Martin, sorry about the issues — we’re always working to make it better!
Jesse
Thread Starter
Gurpreet
(@gurpreetsaluja)
What’s this Jesse?
Please solve my issue too.
Thanks!
Hi Clef Team,
Today I tried to setup clef and i am facing the same issue as described by gurpreetsaluja.
Can you please look into this ?
Thanks in advance !!
@surgimedex.webmaster
Can you email me the details of the issue you are seeing to support@getclef.com?
Thank you.
@gurpreetsaluja
Likewise, can you email me the details of the issue you are seeing to support@getclef.com?
Thanks!
