Class ‘tiktok\admin\Tasks\Logger’ not found

  • r1baum

    (@r1baum)


    3 years, 4 months ago

    Hi Support,

    after updating to version 1.0.16 we see following error messages when you use the Woo backend:

    PHP Fatal error:  Uncaught Error: Class 'tiktok\admin\Tasks\Logger' not found in [DOCUMENT_ROOT]/wp-content/plugins/tiktok-for-woocommerce/admin/Tasks/Onboarding.php:74Stack trace:
    

    #0 [DOCUMENT_ROOT]/wp-content/plugins/woocommerce/src/Admin/Features/OnboardingTasks/Task.php(388): tiktok\admin\Tasks\Onboarding->is_complete()
    

    #1 [DOCUMENT_ROOT]/wp-content/plugins/woocommerce/src/Admin/Features/OnboardingTasks/Task.php(483): Automattic\WooCommerce\Admin\Features\OnboardingTasks\Task->possibly_track_completion()
    

    #2 [DOCUMENT_ROOT]/wp-content/plugins/woocommerce/src/Admin/Features/OnboardingTasks/TaskList.php(406): Automattic\WooCommerce\Admin\Features\OnboardingTasks\Task->get_json()
    

    #3 [DOCUMENT_ROOT]/wp-content/plugins/woocommerce/src/Admin/API/OnboardingTasks.php(766): Automattic\WooCommerce\Admin\Features\OnboardingTasks\TaskList->get_json()
    

    #4 [internal function]: Automattic\WooCommerce\Admin\API\OnboardingTasks->Automattic\WooCommerce\Admin\API\{closure}(Object(Automatt in [DOCUMENT_ROOT]/wp-content/plugins/tiktok-for-woocommerce/admin/Tasks/Onboarding.php on line 74

    WC Version: 7.2.3
    WP Version: 6.0.3

    Any advice would be much appreciated.

    Best

    • This topic was modified 3 years, 4 months ago by r1baum.
Viewing 1 replies (of 1 total)
  • Plugin Contributor TikTok

    (@tiktokforbusiness)

    3 years, 4 months ago

    Hi @r1baum sorry to hear you are experiencing this issue.

    In order to best help you resolve this can you please provide the following:

    1. Your system status report. To retrieve this:
      • Navigate to WooCommerce then Status
    2. A log file that is less than 3 days old. To retrieve your WooCommerce activity logs follow the steps below:
      • Select WooCommerce on your sidebar menu
      • Select Status > Logs
      • Type in “tiktok_for_woocommerce” in the search bar menu and select view.
      • Copy the entire log (drag and select all the way to the bottom of the screen to ensure you select and copy the full log). Note that logs are organized by date, so be sure that you are copying the logs from date when you installed the plugin or from the most recent date.
      • Paste the logs into notepad and saved as a .txt file

    This information will help us troubleshoot the issue and get back to you with next steps.

    Thanks,

    The TikTok for Business Team

Viewing 1 replies (of 1 total)

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