Checkout Payment option changes automatically

Resolved a2usmani
(@a2usmani)

9 months, 2 weeks ago

I have a problem selecting the payment method in my woocommerce store.

I have enabled COD and Recipt upload option but it automatically changes to credit card option and asks to enter credtor card details.

however, i have not enabled credit card payment in my store and can’t find the error.

do you have any idea? Please help

The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support

(@lovingbro)

Welcome to the WooCommerce forum, and thank you for reaching out. I understand how confusing it must be to see the payment method automatically switch to credit card, especially when that option isn’t enabled in your store. No worries, I’ll help you get to the bottom of this.

Just to clarify, is this a new store setup or did this issue begin after updating WooCommerce or any related plugins?

To better understand what might be happening, could you please share a screenshot of your current payment settings? You can upload the image using https://snipboard.io, then paste the link here. You’ll find the settings under WooCommerce > Settings > Payments.

Additionally, please send us your full System Status Report. You can find it under WooCommerce > Status, then click Get system report and paste the contents to https://pastebin.com, then share the link here.

Once we have those details, we can dig deeper and guide you accordingly.

Looking forward to your update so we can get this resolved!

Thread Starter

a2usmani

(@a2usmani)

9 months, 1 week ago

The setup is old and was working fine. Suddenly this happened

Here is the screenshot: https://snipboard.io/fCAgtG.jpg

Here is the report. pastebin wasn’t opening

` WordPress Environment

WordPress address (URL): https://naunehal.com
Site address (URL): https://naunehal.com
WC Version: 9.9.5
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WP Version: 6.8.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
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GZip: ✔
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Remote Post: ✔
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Secure connection (HTTPS): ✔
Hide errors from visitors: ✔ Active Plugins (20)

Advance Bank Payment Transfer Gateway: by Ramesh Kumar – 6.8
Book shelf: by creativeinteractivemedia – 1.0.4
Checkout Files Upload for WooCommerce: by WP Wham – 2.2.2
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If you are paying via Bank Transfer
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Generated at: 2025-06-25 14:48:11 +05:00

Plugin Support

shahzeen(woo-hc)

(@shahzeenfarooq)

9 months, 1 week ago

Hi there!

Thanks for sharing the screenshot.

It looks like this issue may be caused by a plugin conflict. Since your setup was working fine previously and the issue appeared suddenly, it’s possible that a recent plugin update or code change is interfering with the checkout display.

To investigate further, I recommend setting up a staging site (you can use the following plugin to create a staging site https://wordpress.org/plugins/wp-staging/) and then:

Deactivate all plugins except WooCommerce.
Switch to a default theme like Storefront (optional but helpful).
Check the checkout page again.

If the issue no longer appears, you can start reactivating your plugins one by one to identify which one is causing the conflict.

Let us know what you find — we’ll be happy to assist further based on the results.

Thread Starter

a2usmani

(@a2usmani)

9 months ago

I cloned the webiste ot another server and disabled all the plugins. It worked fine. Now there is an issue with the plugin named “Advance Bank Payment Transfer Gateway“

Though I have installed it but it is not working in the cloned server. it doesnt shows bank details or upload receipt options. Can you help me with that

Thanks

It can be checked here: https://testnaunehal.hamdardislamicus.com.pk/checkout/

This reply was modified 9 months ago by a2usmani.

Plugin Support

shahzeen(woo-hc)

(@shahzeenfarooq)

9 months ago

Hi there,

Thanks for the update!

It’s great to hear that the issue was resolved after disabling the other plugins. Regarding the new issue with the “Advance Bank Payment Transfer Gateway” plugin — since this is a third-party plugin, we’re only able to provide support for core WooCommerce features.

To get the best assistance, I recommend reaching out directly to the plugin’s support team, as they’ll be more familiar with the plugin’s settings and can help you resolve the issue.

If you’re using the following plugin:
🔗 https://wordpress.org/plugins/advance-bank-payment-transfer-gateway/

You can open a support ticket with the plugin’s team here:
🔗 https://wordpress.org/support/plugin/advance-bank-payment-transfer-gateway/#new-topic-0

Thank you for your understanding! Let us know if you need help with anything WooCommerce-related.

Thread Starter

a2usmani

(@a2usmani)

9 months ago

Thanks

Can you recommend any plugin for the related issue to use instead where user can upload receipt for bank payment

Thanks

Plugin Support

shahzeen(woo-hc)

(@shahzeenfarooq)

9 months ago

Hi there!

Thanks for your message!

At the moment, I’m not able to find another plugin that offers the exact same functionality you’re looking for — specifically one that allows users to upload a payment receipt for bank transfers out of the box.

That said, you might be able to find a suitable alternative by browsing the official WooCommerce plugin repository here:
🔗 https://woocommerce.com/product-category/woocommerce-extensions/?categoryIds=1021&collections=product&page=1

You can search by keyword or filter by payment-related extensions.

Plugin Support

Feten L. a11n

(@fetenlakhal)

8 months, 3 weeks ago

Hi there,

As there’s been no follow-up, I’ll consider this resolved for the time being. We’re happy to jump back in if anything comes up!

Apart from this, if you’re happy with our plugin and the support you’ve received, we’d really appreciate a review: https://wordpress.org/support/plugin/woocommerce/reviews/#new-post

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