Checkout Payment Error

  • Resolved chronicgli

    (@chronicgli)


    3 years, 8 months ago

    I’ve been trying to resolve this issue all day. On my checkout page, the woocommerce payment methods are not working properly. The Paypal button opens a paypal window but instantly closes, and the credit card option/stripe doesn’t show any fields when selected. “Create_order_error” in console after clicking paypal.

    I have a PayPal button on my cart page below proceed to checkout that works fine. I’ve tried Health Check and twentytwentytwo, problem persists. 

    2022-08-23T17:38:10+00:00 CRITICAL Uncaught Error: Call to a member function expand_user() on bool in /home/customer/www/gliparts.com/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php:163
Stack trace:
#0 /home/customer/www/gliparts.com/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php(73): Automattic\Jetpack\Sync\Replicastore\Table_Checksum_Usermeta->expand_and_sanitize_user_meta(Object(WP_User))
#1 /home/customer/www/gliparts.com/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-replicastore.php(1354): Automattic\Jetpack\Sync\Replicastore\Table_Checksum_Usermeta->calculate_checksum('1', '2', NULL, true)
#2 /home/customer/www/gliparts.com/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-rest-endpoints.php(432): Automattic\Jetpack\Sync\Replicastore->checksum_histogram('usermeta', 1, '1', '2', A in /home/customer/www/gliparts.com/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php on line 163

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter chronicgli

    (@chronicgli)

    3 years, 8 months ago

    <script async src=”//s.imgur.com/min/embed.js” charset=”utf-8″></script>

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    xue28 (woo-hc)

    (@xue28)

    3 years, 8 months ago

    Hi @chronicgli

    Thanks for reaching out!

    I understand that the payment methods on your checkout page are not working properly.

    I checked your page and this is what I see on my end at the checkout page:

    Image Link: https://snipboard.io/yTGWxd.jpg

    Based on the error log you provided, this is related to the WooCommerce Payments plugin.

    This could be due to a conflicting tool present on the site. You can read more about plugin and theme conflicts in our Self-Service Guide.

    If this doesn’t resolve the problem, can you please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

Viewing 2 replies - 1 through 2 (of 2 total)

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