Checkout page will not load

Resolved shandimarie
(@shandimarie)

11 years, 8 months ago

Jigoshop checkout page will not load on the website, when I click proceed to checkout on the cart page, it spins and then comes up with a “webpage is not available” message. I’ve double checked that the checkout page exists and is published but cannot even get to to load when trying to preview changes from the admin side: http://www.christinebongiovanni.com/wordpress1/cart/

### Begin System Info ###

Multi-site: No

SITE_URL: http://www.christinebongiovanni.com/wordpress1
HOME_URL: http://www.christinebongiovanni.com/wordpress1

Jigoshop Version: 1.11.3
WordPress Version: 3.9.2

Platform: Apple
Browser Name: Chrome
Browser Version: 36.0.1985.143
User Agent String: Mozilla/5.0 (Macintosh; Intel Ma
c OS X 10_9_4) AppleWebKit/537.3
6 (KHTML, like Gecko) Chrome/36.
0.1985.143 Safari/537.36

PHP Version: 5.3.27-pl0-gentoo
MySQL Version: 5.0.91
Web Server Info: Apache/2.2.22 (Unix) FrontPage/5.0.2.2635

eAccelerator: Disabled
APC: Disabled
OpCache: Disabled

PHP Memory Limit: 256M
PHP Post Max Size: 25MB
PHP Upload Max File Size: 25MB

WP_DEBUG: Disabled

WP Table Prefix: Length: 3 Status: Acceptable

Show On Front: page
Page On Front: 746
Page For Posts: 0

Session: Enabled
Session Name: PHPSESSID
Cookie Path: /
Save Path: /data/9/1/53/92/1216418/user/1296847/cgi-bin/.php/sessions
Use Cookies: On
Use Only Cookies: On

WordPress Memory Limit: 250MB
Max Input Time: -1
Max Input Vars: 1000
WP_DEBUG: Off
DISPLAY ERRORS: On (1)
FSOCKOPEN: Your server supports fsockopen.

ACTIVE PLUGINS:

Easy Pie Maintenance Mode: 0.6.4
Google Analytics for WordPress: 4.3.5
Jetpack by WordPress.com: 3.1.1
Jigoshop: 1.11.3
W3 Total Cache: 0.9.4
WP-SpamShield: 1.4.8

CURRENT THEME:

GamesZone Child:

### End System Info ###

https://wordpress.org/plugins/jigoshop/

Viewing 6 replies - 1 through 6 (of 6 total)

Jigoshop Support – Marcin
(@marcin_biegun-jigoshop)

11 years, 8 months ago

Hi!
Your cart seem to load fine now?
Can’t find any products to see what hapeens when adding them to cart – if the issue in such scenario still occurs, please post a link to example product.

Thread Starter shandimarie
(@shandimarie)

11 years, 8 months ago

It’s the checkout page that isn’t working, not the cart. Below is a link to an item:
http://www.christinebongiovanni.com/wordpress1/product/on-track-training-journal-2/

Jigoshop Support – Marcin
(@marcin_biegun-jigoshop)

11 years, 8 months ago

Hi,
it seems that you’ve got more general issue – after adding product to cart I can see that cart is still empty? Is it same for you?
Can you try if it happens as well on default theme?

Thread Starter shandimarie
(@shandimarie)

11 years, 8 months ago

I have not had that issue, I’ve added a couple items to the cart (we only have a few set up right now) and they are in the cart. I did have it on demo mode though, so in case that is the issue, I’ve taken it off of demo mode.

I also tried switching to the Twenty Fourteen theme and am still not getting the checkout page to load, so I just switched it back.

Jigoshop Support – Marcin
(@marcin_biegun-jigoshop)

11 years, 8 months ago

ok now i see same thing.
just to make sure, can you disable all plugins apart from jigoshop to see if it’s none of them?
in such case, if possible, please mail us your ftp and admin data via support@jigosohp.com and we’ll try to find it out.

Thread Starter shandimarie
(@shandimarie)

11 years, 8 months ago

All plugins have been disabled and the cart still gives an error message. I’ve emailed ftp details.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Checkout page will not load’ is closed to new replies.