• Resolved rafahell

    (@rafahell)


    hi there, I’m having problems for a while using the plugin on checkout page. Users can’t input the credit card details.
    Please see below how the user can see it.

    image example

    system status

    WooCommerce REST API package:		 5.5.2 /home/thebaths/public_html/wp-content/plugins/woocommerce/includes
    WooCommerce Blocks package:		 5.3.3 /home/thebaths/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/
    Action Scheduler package:		 3.2.1 /home/thebaths/public_html/wp-content/plugins/woocommerce/packages/action-scheduler
    WooCommerce Admin package:		 2.4.4 /home/thebaths/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin
    Log directory writable:		 /home/thebaths/public_html/wp-content/uploads/wc-logs/
    WordPress version:		5.8
    WordPress multisite:		–
    WordPress memory limit:		256 MB
    WordPress debug mode:		–
    WordPress cron:		
    Language:		en_US
    External object cache:		–
    Server environment
    Server info:		Apache
    PHP version:		7.0.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP post max size:		8 MB
    PHP time limit:		30
    PHP max input vars:		1000
    cURL version:		7.74.0, OpenSSL/1.1.1k
    SUHOSIN installed:		–
    MySQL version:		5.7.32
    Max upload size:		2 MB
    Default timezone is UTC:		
    fsockopen/cURL:		
    SoapClient:		
    DOMDocument:		
    GZip:		
    Multibyte string:		
    Remote post:		
    Remote get:		
    Database
    WooCommerce database version:		5.5.2
    Database prefix	 	wp_
    Total Database Size	 	168.92MB
    Database Data Size	 	156.01MB
    Database Index Size	 	12.91MB
    wp_woocommerce_sessions	 	Data: 140.47MB + Index: 3.37MB + Engine MyISAM
    wp_woocommerce_api_keys	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_items	 	Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_order_itemmeta	 	Data: 0.04MB + Index: 0.04MB + Engine MyISAM
    wp_woocommerce_tax_rates	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_log	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_actions	 	Data: 0.04MB + Index: 0.03MB + Engine MyISAM
    wp_actionscheduler_claims	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_groups	 	Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_actionscheduler_logs	 	Data: 0.13MB + Index: 0.10MB + Engine MyISAM
    wp_commentmeta	 	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments	 	Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_links	 	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailchimp_carts	 	Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_mailchimp_jobs	 	Data: 0.07MB + Index: 0.01MB + Engine MyISAM
    wp_options	 	Data: 3.02MB + Index: 0.08MB + Engine InnoDB
    wp_postmeta	 	Data: 9.50MB + Index: 7.83MB + Engine InnoDB
    wp_posts	 	Data: 1.47MB + Index: 0.38MB + Engine InnoDB
    wp_termmeta	 	Data: 0.08MB + Index: 0.13MB + Engine InnoDB
    wp_terms	 	Data: 0.08MB + Index: 0.09MB + Engine InnoDB
    wp_term_relationships	 	Data: 0.17MB + Index: 0.09MB + Engine InnoDB
    wp_term_taxonomy	 	Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    wp_usermeta	 	Data: 0.09MB + Index: 0.03MB + Engine InnoDB
    wp_users	 	Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes	 	Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wp_wc_admin_note_actions	 	Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wc_category_lookup	 	Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_wc_customer_lookup	 	Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_download_log	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_coupon_lookup	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_product_lookup	 	Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_wc_order_stats	 	Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_order_tax_lookup	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_product_meta_lookup	 	Data: 0.02MB + Index: 0.04MB + Engine MyISAM
    wp_wc_reserved_stock	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_tax_rate_classes	 	Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_webhooks	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_yoast_indexable	 	Data: 0.55MB + Index: 0.20MB + Engine MyISAM
    wp_yoast_indexable_hierarchy	 	Data: 0.03MB + Index: 0.11MB + Engine MyISAM
    wp_yoast_migrations	 	Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_yoast_primary_term	 	Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_yoast_seo_links	 	Data: 0.04MB + Index: 0.02MB + Engine MyISAM
    wp_yoast_seo_meta	 	Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    Post Type Counts
    acf-field	 	94
    acf-field-group	 	16
    attachment	 	696
    menu-drink	 	3
    menu-food	 	6
    nav_menu_item	 	11
    oembed_cache	 	2
    page	 	22
    post	 	2
    product	 	328
    revision	 	1066
    shop_order	 	47
    Security
    Secure connection (HTTPS):		
    Hide errors from visitors		
    Active plugins (8)
    Advanced Custom Fields PRO	 	by Delicious Brains – 5.9.9
    Cookie Notice & Compliance for GDPR / CCPA	 	by Hu-manity.co – 2.1.3
    Invisible reCaptcha	 	by Mihai Chelaru – 1.2.3
    Mailchimp for WooCommerce	 	by Mailchimp – 2.5.2
    WooCommerce Stripe Gateway	 	by WooCommerce – 5.4.0
    WooCommerce	 	by Automattic – 5.5.2 (update to version 5.6.0 is available)
    Yoast SEO	 	by Team Yoast – 17.0
    WP Fastest Cache	 	by Emre Vona – 0.9.3
    Inactive plugins (5)
    All-in-One WP Migration	 	by ServMask – 7.46
    Facebook for WooCommerce	 	by Facebook – 2.6.1
    Google Ads & Marketing by Kliken	 	by Kliken – 1.0.7
    Product CSV Import Export (BASIC)	 	by WebToffee – 2.0.5
    Stripe For WooCommerce	 	by Payment Plugins, support@paymentplugins.com – 3.3.7
    Dropin Plugins (1)
    maintenance.php	 	maintenance.php
    Settings
    API enabled:		–
    Force SSL:		–
    Currency		EUR (€)
    Currency position		left
    Thousand separator		
    Decimal separator		.
    Number of decimals		2
    Taxonomies: Product types		external (external), grouped (grouped), simple (simple), variable (variable)
    Taxonomies: Product visibility		exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
    Connected to WooCommerce.com:		–
    WooCommerce pages
    Shop base:		#1540 - /shop/
    Cart:		#1453 - /cart/
    Checkout:		#1454 - /checkout/
    My account:		#1455 - /my-account/
    Terms and conditions:		 Page not set
    Theme
    Name:		thebaths
    Version:		1.0.0
    • This topic was modified 4 years, 8 months ago by rafahell.
Viewing 15 replies - 1 through 15 (of 15 total)
  • Thread Starter rafahell

    (@rafahell)


    ### WordPress Environment ###

    WordPress address (URL): https://thebaths.ie
    Site address (URL): https://thebaths.ie
    WC Version: 5.5.2
    REST API Version: ✔ 5.5.2
    WC Blocks Version: ✔ 5.3.3
    Action Scheduler Version: ✔ 3.2.1
    WC Admin Version: ✔ 2.4.4
    Log Directory Writable: ✔
    WP Version: 5.8
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.0.33 – We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.74.0
    OpenSSL/1.1.1k

    SUHOSIN Installed: –
    MySQL Version: 5.7.32
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 5.5.2
    WC Database Prefix: wp_
    Total Database Size: 168.92MB
    Database Data Size: 156.01MB
    Database Index Size: 12.91MB
    wp_woocommerce_sessions: Data: 140.47MB + Index: 3.37MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_order_itemmeta: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_actions: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
    wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_actionscheduler_logs: Data: 0.13MB + Index: 0.10MB + Engine MyISAM
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailchimp_carts: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_mailchimp_jobs: Data: 0.07MB + Index: 0.01MB + Engine MyISAM
    wp_options: Data: 3.02MB + Index: 0.08MB + Engine InnoDB
    wp_postmeta: Data: 9.50MB + Index: 7.83MB + Engine InnoDB
    wp_posts: Data: 1.47MB + Index: 0.38MB + Engine InnoDB
    wp_termmeta: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
    wp_terms: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
    wp_term_relationships: Data: 0.17MB + Index: 0.09MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    wp_usermeta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wc_category_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_product_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
    wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_yoast_indexable: Data: 0.55MB + Index: 0.20MB + Engine MyISAM
    wp_yoast_indexable_hierarchy: Data: 0.03MB + Index: 0.11MB + Engine MyISAM
    wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_yoast_primary_term: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_yoast_seo_links: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
    wp_yoast_seo_meta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM

    ### Post Type Counts ###

    acf-field: 94
    acf-field-group: 16
    attachment: 696
    menu-drink: 3
    menu-food: 6
    nav_menu_item: 11
    oembed_cache: 2
    page: 22
    post: 2
    product: 328
    revision: 1066
    shop_order: 47

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (8) ###

    Advanced Custom Fields PRO: by Delicious Brains – 5.9.9
    Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.1.3
    Invisible reCaptcha: by Mihai Chelaru – 1.2.3
    Mailchimp for WooCommerce: by Mailchimp – 2.5.2
    Stripe For WooCommerce: by Payment Plugins
    support@paymentplugins.com – 3.3.7

    WooCommerce: by Automattic – 5.5.2 (update to version 5.6.0 is available)
    Yoast SEO: by Team Yoast – 17.0
    WP Fastest Cache: by Emre Vona – 0.9.3

    ### Inactive Plugins (5) ###

    All-in-One WP Migration: by ServMask – 7.46
    Facebook for WooCommerce: by Facebook – 2.6.1
    Google Ads & Marketing by Kliken: by Kliken – 1.0.7
    Product CSV Import Export (BASIC): by WebToffee – 2.0.5
    WooCommerce Stripe Gateway: by WooCommerce – 5.4.0

    ### Dropin Plugins (1) ###

    maintenance.php: maintenance.php

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator:
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #1540 – /shop/
    Cart: #1453 – /cart/
    Checkout: #1454 – /checkout/
    My account: #1455 – /my-account/
    Terms and conditions: ❌ Page not set

    ### Theme ###

    Name: thebaths
    Version: 1.0.0
    Author URL: http://rafahell.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ❌ Not declared

    ### Templates ###

    Overrides: the-baths/woocommerce/cart/cart.php version 3.1.0 is out of date. The core version is 3.8.0
    the-baths/woocommerce/checkout/thankyou.php
    the-baths/woocommerce/emails/customer-completed-order.php
    the-baths/woocommerce/emails/customer-invoice.php
    the-baths/woocommerce/emails/customer-new-account.php
    the-baths/woocommerce/myaccount/dashboard.php version 2.6.0 is out of date. The core version is 4.4.0
    the-baths/woocommerce/myaccount/form-edit-account.php version 2.6.0 is out of date. The core version is 3.5.0
    the-baths/woocommerce/myaccount/form-login.php version 3.3.0 is out of date. The core version is 4.1.0
    the-baths/woocommerce/myaccount/form-lost-password.php version 3.0.0 is out of date. The core version is 3.5.2
    the-baths/woocommerce/myaccount/form-reset-password.php version 3.0.0 is out of date. The core version is 3.5.5
    the-baths/woocommerce/myaccount/lost-password-confirmation.php version 2.6.0 is out of date. The core version is 3.9.0
    the-baths/woocommerce/myaccount/my-address.php
    the-baths/woocommerce/myaccount/my-orders.php
    the-baths/woocommerce/myaccount/navigation.php
    the-baths/woocommerce/myaccount/orders.php version 3.2.0 is out of date. The core version is 3.7.0
    the-baths/woocommerce/order/order-details-customer.php
    the-baths/woocommerce/order/order-details-item.php version 3.7.0 is out of date. The core version is 5.2.0
    the-baths/woocommerce/order/order-details.php
    the-baths/woocommerce/order/tracking.php

    Outdated Templates: ❌

    Learn how to update

    ### Action Scheduler ###

    Complete: 85
    Oldest: 2021-08-12 20:43:58 +0000
    Newest: 2021-08-25 10:28:58 +0000

    Pending: 1
    Oldest: 2021-08-26 10:28:58 +0000
    Newest: 2021-08-26 10:28:58 +0000

    ### Status report information ###

    Generated at: 2021-08-25 16:16:17 +00:00

    Plugin Support mouli a11n

    (@mouli)

    @rafahell
    Hi there,
    Many thanks for the System Status Report which is most useful.
    From it I see that you are using `Stripe For WooCommerce: by Payment Plugins
    support@paymentplugins.com – 3.3.7` which is not developed or supported by WooCommerce.com.
    Please note that we do not endorse, or provide support for, products by developers other than WooCommerce, but you are certainly free to try any such product at your own discretion.
    As to the issue you are seeing, I recommend that you try a conflict test as follows:

    1. Temporarily switch your theme back to the Storefront (https://www.woocommerce.com/storefront/) or TwentyNineteen (https://wordpress.org/themes/twentynineteen/) Theme.
    2. Disable all plugins except for WooCommerce and Stripe for WooCommerce.
    3. Test to see if the issue has been resolved.

    If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.

    If doing this on your live site is not possible, can you create a duplicate site? We suggest using WP Staging (https://wordpress.org/plugins/wp-staging/) if your hosting provider does not offer a staging server as an option.`

    If the issue appears to be with the plug itself, I recommend that you contact the developers directly.

    Thread Starter rafahell

    (@rafahell)

    @mouli thanks for reply.
    I know you guys don’t endorse the other plugin. So I had to use that plugin to work at the moment and clients make their checkout through instead use yours.

    I will switch the themes and disable all the plugins.
    The thing is that was working about a month ago and since then stop working properly as I said below, users can’t type anything in the inputs.

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @rafahell,

    I will switch the themes and disable all the plugins.
    The thing is that was working about a month ago and since then stop working properly as I said below, users can’t type anything in the inputs.

    Thanks, do keep us posted on how this works for you. As you can see in the theme section of your site status that the theme doesn’t declare support for WooCommerce. It’s recommended to use a theme that declares support for WooCommerce for the smooth operation of your site.

    Thread Starter rafahell

    (@rafahell)

    @simplysaru I added the theme support and I’m still having trouble to display the cc input fields.

    I’m having the same issue.

    Plugin Support Aashik P – a11n

    (@aashik)

    @simplymacrame Can we please request you to create a new support topic with your System Status Report, and confirmation on if you’ve already performed a conflict test as per https://docs.woocommerce.com/document/how-to-test-for-conflicts/?

    @rafahell Just to reconfirm, are you still seeing the same behavior with your theme, or you can replicate the same on Storefront as well?

    Thread Starter rafahell

    (@rafahell)

    @aashik oh I’m sorry, yes I tried with another theme and worked. I’m just concerning why is not working on my theme, as far I know there is no custom code in the checkout page.

    Do you mind delete the code on my first post as I pasted wrong the status? thank you

    • This reply was modified 4 years, 8 months ago by rafahell.
    Plugin Support Shohan Hossain Nabil – a11n

    (@sohanhossain)

    Hello @rafahell.

    Thank you for getting back to us.

    yes I tried with another theme and worked. I’m just concerning why is not working on my theme

    Great! I am glad to know that you have managed to find the culprit.

    as far I know there is no custom code on the checkout page.

    Hmm, the best way forward is to contact the theme’s support team directly for further assistance.

    Do you mind delete the code on my first post as I pasted wrong the status? thank you

    We do not have access to remove/modify your post. However, you should be able to edit your own post.

    I hope this sets you in the right direction. I am going to mark this thread as resolved – Feel free to submit a new topic if you need assistance with anything else.

    Cheers.

    Thread Starter rafahell

    (@rafahell)

    @sohanhossain I created the theme and this is why I’m saying that is no custom code in the checkout. This started to happen in the last 2 updates. Could you help me out?

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @rafahell,

    Since this is your custom theme, I am not really sure we can troubleshoot it from our end, but we can definitely point you in the direction of ensuring your theme is suitable for use with WooCommerce.

    Could you follow the documentation here to ensure you are following the guidelines provided by the WooCommerce devs.
    https://docs.woocommerce.com/document/woocommerce-theme-developer-handbook/

    Thread Starter rafahell

    (@rafahell)

    @simplysaru
    yes, thanks for that. I was following this through.

    I’m just wondering if is there anything new in the last 2,3 updates because it was working before.

    Hi @rafahell. There have of course been updates to both WooCommerce and Stripe in the last few releases, but I don’t know of any specifically that would cause these symptonms. You can see the full change log for WooCommerce here.

    Thread Starter rafahell

    (@rafahell)

    @apmwebdev @simplysaru @sohanhossain @aashik @simplymacrame hi all… thanks for the help so far. I still couldn’t sort it out my problem. I made few changes on Woocommerce in order to be updated but no success to display the credit card details on the checkout page. Could anyone please help me to sort this out? The store is having issue for a while now and customers can’t buy anything.

    Once again I have nothing custom in the checkout on my template that I built. I’m posting again the status from woocommerce below:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://thebaths.ie
    Site address (URL): https://thebaths.ie
    WC Version: 5.6.0
    REST API Version: ✔ 5.6.0
    WC Blocks Version: ✔ 5.5.1
    Action Scheduler Version: ✔ 3.2.1
    WC Admin Version: ✔ 2.5.1
    Log Directory Writable: ✔
    WP Version: 5.8
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.0.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.74.0
    OpenSSL/1.1.1k
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.32
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.6.0
    WC Database Prefix: wp_
    Total Database Size: 25.17MB
    Database Data Size: 15.61MB
    Database Index Size: 9.56MB
    wp_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.05MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_actions: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
    wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_actionscheduler_logs: Data: 0.13MB + Index: 0.10MB + Engine MyISAM
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailchimp_carts: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_mailchimp_jobs: Data: 0.07MB + Index: 0.01MB + Engine MyISAM
    wp_options: Data: 3.02MB + Index: 0.08MB + Engine InnoDB
    wp_postmeta: Data: 9.50MB + Index: 7.83MB + Engine InnoDB
    wp_posts: Data: 1.47MB + Index: 0.38MB + Engine InnoDB
    wp_termmeta: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
    wp_terms: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
    wp_term_relationships: Data: 0.17MB + Index: 0.09MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    wp_usermeta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wc_category_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_product_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
    wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_yoast_indexable: Data: 0.55MB + Index: 0.20MB + Engine MyISAM
    wp_yoast_indexable_hierarchy: Data: 0.03MB + Index: 0.11MB + Engine MyISAM
    wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_yoast_primary_term: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_yoast_seo_links: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
    wp_yoast_seo_meta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    acf-field: 94
    acf-field-group: 16
    attachment: 696
    customize_changeset: 2
    menu-drink: 3
    menu-food: 6
    nav_menu_item: 11
    oembed_cache: 2
    page: 23
    post: 2
    product: 328
    revision: 1073
    shop_order: 65
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (9) ###
    
    Advanced Custom Fields PRO: by Delicious Brains – 5.10.2
    Classic Widgets: by WordPress Contributors – 0.2
    Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.1.3
    Invisible reCaptcha: by Mihai Chelaru – 1.2.3
    Mailchimp for WooCommerce: by Mailchimp – 2.5.2
    WooCommerce Stripe Gateway: by WooCommerce – 5.4.1
    WooCommerce: by Automattic – 5.6.0
    Yoast SEO: by Team Yoast – 17.0
    WP Fastest Cache: by Emre Vona – 0.9.3
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    maintenance.php: maintenance.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: 
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #1540 - /shop/
    Cart: #1453 - /cart/
    Checkout: #1454 - /checkout/
    My account: #1455 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: thebaths
    Version: 1.0.0
    Author URL: http://rafahell.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: the-baths/archive-product.php
    the-baths/woocommerce/cart/cart.php
    the-baths/woocommerce/checkout/thankyou.php
    the-baths/woocommerce/emails/customer-completed-order.php
    the-baths/woocommerce/emails/customer-invoice.php
    the-baths/woocommerce/emails/customer-new-account.php
    the-baths/woocommerce/myaccount/dashboard.php
    the-baths/woocommerce/myaccount/form-edit-account.php
    the-baths/woocommerce/myaccount/form-login.php
    the-baths/woocommerce/myaccount/form-lost-password.php
    the-baths/woocommerce/myaccount/form-reset-password.php
    the-baths/woocommerce/myaccount/lost-password-confirmation.php
    the-baths/woocommerce/myaccount/my-address.php
    the-baths/woocommerce/myaccount/my-orders.php
    the-baths/woocommerce/myaccount/navigation.php
    the-baths/single-product.php
    
    ### Action Scheduler ###
    
    Complete: 194
    Oldest: 2021-08-12 20:43:58 +0000
    Newest: 2021-09-02 15:14:27 +0000
    
    Pending: 1
    Oldest: 2021-09-03 10:41:45 +0000
    Newest: 2021-09-03 10:41:45 +0000
    
    ### Status report information ###
    
    Generated at: 2021-09-02 15:18:08 +00:00
    
    • This reply was modified 4 years, 8 months ago by rafahell.
    Plugin Support B C. a11n

    (@battouly)

    Hi @rafahell,

    I’m sorry to read you are still facing this problem. Since you confirmed this is working perfectly fine with other themes, and the active theme is your custom theme, I recommend working with a vetted developer to help review your theme code.

    The guidelines provided by the WooCommerce devs.
    https://docs.woocommerce.com/document/woocommerce-theme-developer-handbook/ has useful details.

    I can also recommend the following places for more development-oriented questions:

    The other option would be to hire an expert to do this for you. If you’d like to go this route, you can hire freelance developers at Codeable who can do this for you.

    Finally, as an alternative, you could consider switching your theme to a working one.

    I hope this helps!

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