checkout error only Chrome mobile

  • Resolved marsthedog

    (@marsthedog)


    5 years, 4 months ago

    Hello, Woocommerce processing with Moneris works fine with all browsers/platforms and has run normally until this week. On Google Chrome mobile only (ipad/iphone) the error occurs as soon as you go to the checkout page, without even entering anything:

    ‘An error occurred with your payment, please try again or try another payment method’

    It allows for you to enter billing details but when you reach the credit card field the page jumps to the top again, the keyboard slides to hidden, and so entry is not possible. The CC fields are not greyed out, and all other information can be added (address etc).

    Any thoughts?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Senff – a11n

    (@senff)

    5 years, 4 months ago

    Hey @marsthedog

    Which plugin do you use to accept payments through Moneris?

    Thread Starter marsthedog

    (@marsthedog)

    5 years, 4 months ago

    Hi Senff. WooCommerce Moneris Gateway. If it helps – the problem happens as soon as you visit the checkout page, before any cc info can be entered.

    Plugin Support slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    5 years, 4 months ago

    Hey again!

    Assuming you purchased this from WooCommerce.com, it’s probably best to go ahead and work with the developers directly so that you have access to the premium support you paid for.

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

Viewing 3 replies - 1 through 3 (of 3 total)

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