Checkout Error: ERROR: State field is missing

  • Resolved ajerkatis

    (@ajerkatis)


    5 years, 6 months ago

    Whenever someone tries to checkout on my page, no matter the address entered, the error “ERROR: State field is missing” appears and the customer is unable to checkout. This is a new error that recently started occurring.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Senff – a11n

    (@senff)

    5 years, 6 months ago

    Hey @ajerkatis,

    It looks like this may be caused due to a theme conflict, or possibly a third-party plugin. I’d recommend the conflict-testing steps here to isolate the source of the issue: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:
    – Temporarily switch your theme back to a default theme, such as Storefront.
    – Disable all plugins except for WooCommerce and Stripe.
    – Clear your browser cache, and the cache on your site if you have one there.
    – Test to see if the issue has been resolved.

    If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until the problem appears again. This will then give you an idea about which plugin is the one causing the conflict.

    Hope this points you in the right direction!

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    5 years, 6 months ago

    Hi @ajerkatis

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)

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