• Resolved AntPayne

    (@antpayne)


    Hi guys,

    Could you advise what is triggering this error please.

    Could not retrieve order. OrderEndpoint.php:459 Order status changed from Pending payment to Failed.

Viewing 14 replies - 16 through 29 (of 29 total)
  • Thread Starter AntPayne

    (@antpayne)

    We have updated to the version recommended above. But, another order failed with this reason.
    Could not retrieve order. OrderEndpoint.php:459 Order status changed from Pending payment to Failed.

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @antpayne

    the issue is being caused by situations that don’t let our JavaScript run as it is intended. The biggest cause was the SiteGround Optimizer plugin, but we resolved this conflict in the 1.9.3 release. Currently, we see older browsers to be the biggest cause of this issue. The older browsers are showing the standard WooCommerce “Place Order” button instead of the PayPal Smart Button and this causes the same issue.

    It could be that other optimizer plugins are causing a similar issue, but we don’t have the full list of these plugins. You might want to test this assumption on a staging site and see if you can reproduce this issue (in order to do conflict testing and find out what is causing it in your case).

    Our next release should contain some improvements for the web browser compatibility issues.

    Kind regards,
    Joost

    Thread Starter AntPayne

    (@antpayne)

    Hi Joost, we have an email thread with a number of senior PayPal staff open. Can you please send me your email address to add you to this thread. My email address is anthonypayne@lovemygifts.co.uk

    Hi Joost

    Can we take this off public please?

    I have just created a support ticket on https://paypal.inpsyde.com/docs/request-support/

    Thanks

    • This reply was modified 3 years, 6 months ago by mickbarlow78.
    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @mickbarlow78 and @antpayne

    I will reply to your support ticket soon.

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello all

    The browser endpoint issue should be resolved with our next release 1.9.4. There is currently a beta version of this available here in case you want to test this or you can wait for the official/tested release that should become available within 2 weeks.

    I will mark this thread as resolved, but don’t hesitate to open a new thread if you keep on seeing this error.

    Kind regards,
    Joost

    Thread Starter AntPayne

    (@antpayne)

    Hello Joost,

    We would prefer to leave the thread open until we have a proven fix for this. This means we have all the information on one thread.

    Thanks, Anthony.

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @antpayne

    Ok, I will mark it as open. Please let us know once you have tested the release.

    Kind regards,
    Joost

    Plugin Support Andreas W.

    (@aweissinpsyde)

    Hello,

    It has been quite some time since our last communication, so we will mark this thread as resolved. Please open a new thread if you are still facing issues or have questions that you need us to answer.

    Kind regards,
    Andreas

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hi @antpayne

    I reopened this, pending your verification if the next release (1.9.4) resolves your issue.

    Kind regards,
    Joost

    Thread Starter AntPayne

    (@antpayne)

    Hello, is 1.9.4 released and tested?

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @antpayne

    We hope it will be released on Thursday, if not then, it will be next week. We are still testing, so this is not confirmed, but our expectations.

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Since we haven’t heard back from you, I’m going to mark it as resolved.
    In case you’re still having problems, feel free to let us know!

    Thread Starter AntPayne

    (@antpayne)

    Joost, please check your emails. We are still having problems. This hasn’t been fixed?

Viewing 14 replies - 16 through 29 (of 29 total)

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