Plugin Contributor
Tracy Levesque
(@liljimmi)
🏳️🌈 YIKES, Inc. Co-Owner
Hi @surfer105
Were the checkboxes recently added? If so you’ll need to clear the API cache.
https://yikesplugins.com/knowledge-base/api-cache-settings/
Thank you.
-Tracy
Hi Tracy No they were there from the start Plugin works brilliantly aside from this issue. But cleared cache anyway and tested with same result
If it helps I am using the Avada theme
Any progress on this? I had wanted to buy the add-on that allows me to color forms, but until this is fixed that is not a way forward for me or anyone else
Hi @surfer105,
To the best of my knowledge, checkbox fields are only used for Interest Groups. You can control how Groups are displayed by going to Manage Contacts > Groups in Mailchimp.
If you are talking about regular Fields and not Groups, could you send a screenshot of your form fields in Mailchimp (Settings > Audience Fields and Merge Tags)? You can use a service like https://imgbb.com/ to upload the screenshot.
Thanks,
Jon
Thanks Jon here is the link to an image from Mailchimp: https://ibb.co/K7nBpHT
Hi @surfer105,
Okay, so that looks to be an image of the Mailchimp form builder, and those fields do look like interest groups. The information supplied to our plugin is managed in Audience Settings, you don’t need to build the form in Mailchimp as well.
This article talks about using interest groups and should point you in the right direction.
Let me know if that helps,
Jon
So it turned out that the plugin worked perfectly and it was me at fault. Big thanks to the help desk who ere great. Also thanks for the link to explain Mailchimp groups really well explained thanks guys.
Plugin Contributor
Tracy Levesque
(@liljimmi)
🏳️🌈 YIKES, Inc. Co-Owner
Hi @surfer105
We’re so glad we were able to help figure things out.
Stay well!
-Tracy
