chat box off only on IE

Hello @ppakira.

To hide Chatbot in IE, you can use JavaScript or CSS.
For example, add the following script to your website:

<script>
            window.onload = function() {
                let ua = window.navigator.userAgent; //Check the userAgent property of the window.navigator object
                let msie = ua.indexOf('MSIE '); // IE 10 or older
                let trident = ua.indexOf('Trident/'); //IE 11
                if(msie > 0 || trident > 0){
                    document.getElementById('watsonconv-floating-box').style.display = 'none'; //Hide chatbot icon
                }
            }
</script>

Or you can try adding this code to the CSS file:

@media all and (-ms-high-contrast: none), (-ms-high-contrast: active) {
  #watsonconv-floating-box {
    display: none;
  }
}

• This reply was modified 6 years, 4 months ago by Intela-bot Help.

@ppakira.
We are glad that everything works for you now.
Thank you for letting us know.