Charts on mobile – Invalid Token

  • Resolved ucgf

    (@ucgf)


    1 year, 8 months ago

    On mobile browsers I am getting ‘ERROR:invalid token’, which I think is related to charts. I get the error on Safari and Firefox, but not on Chrome. I tried changing the chart settings from updating every 24 hours to real time, but still get the error. Is there anything else I should try? Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Kim L

    (@kimmyx)

    1 year, 8 months ago

    Hi @ucgf,

    Sorry to hear you encountered an issue. 🙏

    May we know where you see the error? Is it in the browser console?

    We visited your site using Firefox but didn’t see anything amiss.

    See here: https://share.zight.com/jku0oEPL

    Could you send us a screenshot or the exact steps to reproduce the issue so we can take a look?

    You can send us a message via Contact | WP Data Access if you want to share more information privately.

    We’ll wait for your email!

    Thread Starter ucgf

    (@ucgf)

    1 year, 8 months ago

    Hi Kim,

    Thanks – its only happening on mobile, and on the second page load or after. Clearing the cache worked on Chrome, but not on Safari or Firefox as far as I can tell. I get the error message as many times as I have charts and the charts don’t appear. Here are some screenshots below (Firefox, Chrome, Safari). Just let me know if any other information would be useful!

    • This reply was modified 1 year, 8 months ago by ucgf.
    Plugin Contributor Kim L

    (@kimmyx)

    1 year, 8 months ago

    Hi @ucgf,

    Thank you for the screenshots!

    Could you try adding the following to your charts’ Advanced Options?

    { "killToken": true }

    Example: https://share.zight.com/DOu1NmE5

    The killToken option removes the token check which is added to each request by default to prevent unauthorized usage of data sources.

    Let us know if that works! 🙏

    Thread Starter ucgf

    (@ucgf)

    1 year, 8 months ago

    Thank you! Works great!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Charts on mobile – Invalid Token’ is closed to new replies.