• Resolved doncrystal

    (@doncrystal)


    I have a issue in My store with VAT calculation

    I set up 2 VAT, one for products (5.5%) and another one for shipping (20%), when i make an order, the total of both vat in the cart is correct, but in the little string at the bottom just near the total it’s faulty. I don’t know even how woocommerce get it.
    Now i’m hidding it with CSS, but sadly it apprears in emails and Invoices.
    I’m looking for a safe way to change it or to remove it from everywhere (website, mails, invoice) it will fill my needs.

    Link to see it : https://ibb.co/VCHV7MP

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    To check the issue much better, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. 

    Also, please share a screenshot of your VAT settings under WooCommerce > settings > Tax for your products and shipping taxes.

    For screenshots you may want to use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

    We’ll keep an eye on our inbox for your response.

    Thread Starter doncrystal

    (@doncrystal)

    Hi Igor

    This is a screen for my woocommerce status:
    https://ibb.co/xqZryYp

    and here a screen for my VAT setting:
    https://ibb.co/Hhtj39L

    Hi @doncrystal

    Before we talk about your tax settings, it’s important to keep in mind that we’re not tax professionals so our advice is how to use our software.

    For specific advice when it comes to what or when to charge tax/VAT/GST etc, we recommend consulting with a tax professional or an accountant on what may be your best options.

    I can see that you’re using a EU/UK For WooCommerce that doesn’t seem to be updated, can you try to update it to its latest version, to see how it goes?

    Also, on your screenshot, it shows includes TVA instead of VAT, where have you set that message? at the bottom of the total cart screenshot!

    Finally, can you show us an example page of that, so we can see it live?

    I hope to hear from you soon! All the best!

    Plugin Support Paulo P – a11n

    (@paulostp)

    Hello @doncrystal,

    We haven’t heard from you in a while. I hope you were able to solve the issue – I’ll mark this topic as resolved.

    Feel free to start a new topic if you need additional help.

Viewing 4 replies - 1 through 4 (of 4 total)

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