Certificates Issues

  • Resolved xavyprod

    (@xavyprod)


    5 years, 7 months ago

    I’m having trouble when i see my certificate from different devices, the merge codes move from where they are supposed to be. Also when i print the certificate it doesn’t show all the information and move the merge codes again.

    Everything is formatted to the original certificate except date and name which are merge codes.

    (preview on Desktop PC its perfect so far, except when printing or saving)

    Also is there a way so the students download the certificate in PNG, JPG or PDF format?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Natalie

    (@nrherron)

    5 years, 7 months ago

    Hi @xavyprod,

    Our apologies! There was a bug in the LifterLMS 4.4.0 release that caused some visual errors and printing errors in the certificiates!

    Please update to 4.4.1 (https://make.lifterlms.com/2020/09/04/lifterlms-version-4-4-1/) This should resolve that alignment issue.

    We do have the LifterLMS PDF addon that allows you to save in PDF. You can also do this by clicking print and choosing from the print settings to save as a PDF.

    However, at this time we don’t have the ability to save PNG or JPG.

    I apologize for the inconvenience!

    Please let me know if you have any further questions!

    Thanks and take care,

    Thread Starter xavyprod

    (@xavyprod)

    5 years, 7 months ago

    Thanks for The update, im gonna be doing some tests to see if is fixed. I will get back When i do the tests.

    Thanks,
    Xavyprod

    Thread Starter xavyprod

    (@xavyprod)

    5 years, 7 months ago

    When i hit print it makes a blank line on every space i left so the merge codes are where i want them. Im using a custom background so i dont want those white lines in there.

    How can i make spaces without those lines?

    Natalie

    (@nrherron)

    5 years, 7 months ago

    Hi @xavyprod,

    Yes! This is a bit of a known little conflict with the print screen!

    You can add this CSS to Appearance->Customize->Additional CSS to get rid of that white background:

    @media print {
body  {
    background: none !important;
}

    I hope this helps!

    Let us know if you have any further questions!

    Thanks and take care,

    Thread Starter xavyprod

    (@xavyprod)

    5 years, 7 months ago

    Is still the same,spaces in certificates on print screen are covering the backgrond with a white rectangular line.

    Toyin

    (@jnr4u2)

    5 years, 7 months ago

    Hi @xavyprod,

    Can you inspect the page so we can know the proper code to give you? Simply follow this guide here to inspect the page: https://lifterlms.com/docs/css-structure/.

    Kindly, send the screenshot of the inspected page so we can check.

    Thank you 🙂

    Toyin

    (@jnr4u2)

    5 years, 7 months ago

    Since I haven’t heard back from you in a week I’m going to mark this thread as resolved. Don’t worry, if you have more questions or still need help just hit reply and let me know!

    Have a great day!

Viewing 7 replies - 1 through 7 (of 7 total)

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