Certificate error

  • Resolved silviasciuto

    (@silviasciuto)


    1 week, 3 days ago

    Hi,
    I have updated Eduma theme and Learnpress plugin.
    I have noticed a problem with Certificates. I have already read this article https://learnpresslms.com/blog/learnpress-certificate-not-working/ but nothing to do.
    Initially double certificates displayed: one with ‘Full Name’ and one with the correct student name. Both together.

    After I have opened and updated only one certificate, I have added [STUDENT_NAME] on the certificate. Now one certificate (not double) is showing but:
    – old account can see the correct certificates with the correct name on them
    – new account instead can generate certificates with ‘Full name’ printed on the certificate PLUS the correct name. :/

    Also previously your plugin displayed Student username field instead of ‘Full name’.
    Now [STUDENT_NAME] is connected to real Name and Surname.
    It is really confusing and discrepancy between old and new account! Urgent!

    • This topic was modified 1 week, 3 days ago by silviasciuto.
    • This topic was modified 1 week, 3 days ago by silviasciuto.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support brianvu-tp

    (@briantp)

    1 week, 3 days ago

    Hi silviasciuto,

    Thank you for getting in touch and providing details about this issue.

    The issue you described relates to the premium LearnPress Certificate Add-on extension. It appears to be a complex matter that requires us to inspect your site directly in order to identify the exact cause.

    However, for security and privacy reasons, this public WordPress.org forum only supports enquiries relating to the free version of the LearnPress plugin. We are not permitted to request or access sensitive site information here.

    To help you troubleshoot and resolve quickly, we recommend that you create a private support ticket through our official forum:

    1. Please visit our official helpdesk and click on the “Support” and follow the instructions in this video to create your ticket.
    2. When creating the ticket, please use the title: “silviasciuto – Certificate error”

    Our development team will be able to take a closer look at your environment and provide the best possible solution.

    Thank you for your understanding!

    Best regards,
    Brianvu-tp

    Thread Starter silviasciuto

    (@silviasciuto)

    1 week, 2 days ago

    Thank you very much.
    I have already opened a ticket there under ‘[Free] – LearnPress – WordPress LMS Plugin‘
    Title: Certificate error It’s Urgent!

    I hope you can fix it asap.

    Plugin Support brianvu-tp

    (@briantp)

    1 week ago

    Hi silviasciuto,

    Thank you for submitting a support request via our system and for providing the relevant details.

    Our support team will work with you directly through the support request to resolve the issue you are experiencing.

    As the subsequent review and resolution process will take place within our dedicated support system, we will now close this discussion thread.

    Best regards,
    Brianvu-tp

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