Certificate design changing

  • Resolved bharani28

    (@bharani28)


    2 months, 4 weeks ago

    I am using the default certificate template in the Masteriyo LMS plugin.
    The certificate looks correct in the editor, but when a student downloads the certificate, the design changes a lot.
    Decorative elements are missing, and the final downloaded certificate does not match the preview shown in the admin panel.

    • This topic was modified 2 months, 4 weeks ago by bharani28.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    2 months, 4 weeks ago

    Hi @bharani28,

    The issue with missing backgrounds or images on your certificate typically happens because the PHP GD2 image extension is not enabled on your server. This extension is required for proper image processing and rendering, including certificate backgrounds.

    To resolve this issue, please follow these steps:

    1. Contact your hosting provider’s support team.
    2. Request that they enable the PHP GD2 extension on your site.

    Once GD2 is enabled, your certificate images and backgrounds should display correctly when downloaded.

    Best Regards!

    Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    2 months, 3 weeks ago

    Hi @bharani28,

    Since we haven’t heard back from you, we’ll close this topic for now as we believe the issue has been resolved.

    If you still need any help or would like to share an update, please feel free to reopen the topic at any time. We’ll be glad to assist you. 😊

    Best regards,

    Softound Solutions

    (@softound)

    2 months ago

    @shresthauzwal ,

    I’m part of the @bharani28 team, after enabling all the extensions the certificate PDF generation was not working. later found the “Use Image Absolute Path” was in disabled mode, enabling it worked.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

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