An update on this. The admin sent me a few more (this time more quickly and they aren’t working either).
Hi,
Please log a support ticket at http://support.wordfence.com where we’ll give you priority support as a paid customer and will be able to better track the issue for you.
Regards,
Mark.
I did that and I received this page?
https://cloudup.com/cOW57yb2-yY
We bought this for our company. The one who purchased it didn’t use my email address so that is likely why the support has failed.
I have this tracked down. You cannot have any more than one code in the “waiting” state.
Steps to reproduce:
- Have WP send to first user. Do not enter the code they received yet.
- Have WP send to second user. Do not enter the code they received yet.
- Try to enter text message code for first or second user and neither work.
I hope that helps.
OK, you need to log a support ticket with us so that we can track this and get it resolved. Tracking the issue in the forums is difficult because we give these posts much lower priority than our paid support system and our paid ticket system lets us track each issue and assign it to different staff members depending on what expertise is require to get it resolved. I’m the only one who reads/posts on the forums.
So if you have trouble finding the email you used to sign-up or signing in with it, email genbiz@wordfence.com and let us know what email or name you used to sign up and we’ll help you sign-in.
Regards,
Mark.
