Plugin Support
Diego B
(@diegobarle)
Hi @wrightcreationsuk
hope you’re doing well!
I understand your concern and I am sorry for the inconvenience caused to you by this situation!
Usually errors or warnings on Pinterest are caused by some missing configuration or attribute, if you send to us the incorrect information according to Pinterest notification we can check and guide you on how to solve it.
Also, Could you please share with us the errors in the logs?
Regards,
Diego
These are the issues Pinterest is telling me exist for my tag
Page visit – We are detecting this event, but at least one parameter needs action.
Product ID – Too few of the Product IDs included in your Page visit events match the product IDs in your catalogue.
Add to basket – Add an Add to basket event that fires when someone adds a product to your basket.
Product ID – Make sure you are including Product IDs in your Add to basket events. A Product ID can be any format you choose as long as it matches the format used by your catalogue.
Checkout – Add a Checkout event that fires when someone successfully buys something on your site.
Product ID – Make sure you are including Product IDs in your Checkout events. A Product ID can be any format you choose as long as it matches the format used by your catalogue.
Value – This should be the total value of the completed order, without commas or currency symbols. Tax or delivery should not be included. For example, if a user completes checkout for a 10 USD item and a 12 USD item, Value would be 22. Example values: 1000, 100.50, 10000.00.
Currency – If you choose to include Currency with your Checkout events, make sure you follow the ISO 4217 format. If left blank, this will default to your Pinterest billing currency. Example values: USD, GBP, CAD, EUR
None of this makes any sense to me as all this info exists for each item on my website, why does the plugin not see it?
I spoke with support at Pinterest and they keep telling me it’s nothing to do with them, it’s simply not the correct info the plugin is sending them, and that I’m not the only one having this issue.
Plugin Support
Diego B
(@diegobarle)
Hi @wrightcreationsuk
Hope you’re doing great!
Add to cart and checkout event errors happens when a customer add products to cart but does not finishes the checkout process.
Add to cart and checkout event errors are cleared when a “user” adds an item to the cart and a successful checkout is fulfilled.
You can place a dummy order on your site to fix this errors or wait until the Tag Health is updated.
Please let us know if this helps.
Best,
Diego
Hey @wrightcreationsuk ,
Hope you are doing well!
I will add more information:
- For the Checkout events: Sometimes there are some plugins ( like WooCommerce Thank You Page plugin) that is not compatible with Checkout events. This type of plugin and also some Themes can modify the way that the hook
woocommerce_before_thankyou is triggered.
- For the Add to cart events: Sometimes there are some plugins ( like JetWooBuilder For Elementor plugin) that is not compatible for Add to Cart Event. This type of plugin and also some Themes can modify the way that the hook
woocommerce_add_to_cart is triggered
If the users of your site are finishing the Checkout process, then you need to check if similar cases are happening on your site like I mention.
try to check the following link conflict test on a Staging site. We need to isolate the problem first.
If you can’t find the issue, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Best,
Christian
