Cart error for visitors (cookie)
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Hi. I have a CentOS server with WordPress and WooCommerce installed. I created a plugin to add to cart products after calculating how many products the customer needs. But when I call the “add_to_cart” function with a “no admin” user, the cart keeps empty. It’s weird because on the database I can see the products on the cart in “wp_woocommerce_session” table. I don’t know if there’s a server, WooCommerce or (probably) a cookie issue. Thank you very much.
The page I need help with: [log in to see the link]
Viewing 4 replies - 1 through 4 (of 4 total)
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Hi @mikikanez,
Since you mentioned the cookies are working here, this then often times is caused by caching. Do you know if the site or server has any caching in place that could be serving a cached cart page that is empty? 🙂
If there is any in place, try to exclude the cart and checkout pages and see if that helps things.
Could you also please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.Hi @ryanr14
Thank you very much for your response.
There’s no cache plugin installed on WordPress. Probably the problem is on the server, but don’t know where. I don’t installed Varnish.
Thank you again!
The system status:
### WordPress Environment ### WordPress address (URL): https://xn--salsacalots-t9a.com Site address (URL): https://xn--salsacalots-t9a.com WC Version: 3.8.0 REST API Version: ✔ 1.0.2 Log Directory Writable: ✔ WP Version: 5.3 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: ✔ WP Cron: ✔ Language: ca External object cache: – ### Server Environment ### Server Info: Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips PHP/7.2.24 PHP Version: 7.2.24 PHP Post Max Size: 128 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.29.0 NSS/3.36 SUHOSIN Installed: – MySQL Version: 5.6.46 Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.8.0 WC Database Prefix: wp_ MaxMind GeoIP Database: ✔ Mida total de la base de dades: 4.53MB Mida de les dades de la base de dades: 3.29MB Mida de l'índex de la base de dades: 1.24MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.08MB + Index: 0.09MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_options: Data: 2.03MB + Index: 0.03MB + Engine InnoDB wp_postmeta: Data: 0.16MB + Index: 0.06MB + Engine InnoDB wp_posts: Data: 0.11MB + Index: 0.06MB + Engine InnoDB wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (9) ### Bridge Core: per Qode Themes – 1.0.5 Calçutadora: per Miquel – 1.0 El Jetpack gràcies a WordPress.com: per Automattic – 7.9.1 Maquetador Visual: per Michael M - WPBakery.com – 6.0.2 Slider Revolution: per ThemePunch – 5.4.8.3 WooCommerce Admin: per WooCommerce – 0.22.0 WooCommerce Services: per Automattic – 1.22.1 WooCommerce: per Automattic – 3.8.0 WP Force SSL: per WebFactory Ltd – 1.5 ### Inactive Plugins (1) ### Akismet Anti-Spam: per Automattic – 4.1.3 ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Base de la botiga: #6 - /botiga/ Cistella: #7 - /cistella/ Finalitzar compra: #8 - /finalitzar-comanda/ El meu compte: #9 - /el-meu-compte/ Termes i condicions: ❌ Pàgina sense definir ### Theme ### Name: Bridge | Shared By VestaThemes.com Version: 18.1 Author URL: http://qodethemes.com/ Child Theme: ❌ – Si esteu modificant WooCommerce en un tema pare que no heu creat personalment us recomanem utilitzar un tema fill. Visualitza: com crear un tema fill WooCommerce Support: ✔ ### Templates ### Archive Template: El teu tema té un fitxer woocommerce.php no pots sobreescriure la plantilla personalitzada woocommerce/archive-product.php ja que woocommerce.php té prioritat sobre archive-product.php. Això és intencionat per prevenir problemes de visualització. Overrides: bridge/woocommerce/cart/cart-empty.php bridge/woocommerce/cart/cart-shipping.php bridge/woocommerce/cart/cart-totals.php La versió 3.5.0 de bridge/woocommerce/cart/cart.php és obsoleta. La versió del nucli és la 3.8.0 bridge/woocommerce/cart/shipping-calculator.php bridge/woocommerce/checkout/form-coupon.php La versió 3.2.0 de bridge/woocommerce/checkout/thankyou.php és obsoleta. La versió del nucli és la 3.7.0 bridge/woocommerce/content-product.php bridge/woocommerce/content-single-product.php bridge/woocommerce/global/form-login.php bridge/woocommerce/global/quantity-input.php bridge/woocommerce/loop/add-to-cart.php bridge/woocommerce/loop/loop-start.php bridge/woocommerce/loop/pagination.php bridge/woocommerce/loop/rating.php La versió 3.3.0 de bridge/woocommerce/loop/result-count.php és obsoleta. La versió del nucli és la 3.7.0 bridge/woocommerce/loop/sale-flash.php bridge/woocommerce/myaccount/form-login.php bridge/woocommerce/myaccount/form-lost-password.php bridge/woocommerce/myaccount/my-address.php bridge/woocommerce/myaccount/my-orders.php bridge/woocommerce/single-product/add-to-cart/external.php bridge/woocommerce/single-product/add-to-cart/grouped.php bridge/woocommerce/single-product/add-to-cart/simple.php bridge/woocommerce/single-product/add-to-cart/variable.php bridge/woocommerce/single-product/related.php bridge/woocommerce/single-product/sale-flash.php bridge/woocommerce/single-product/tabs/additional-information.php bridge/woocommerce/single-product/tabs/description.php La versió 2.4.0 de bridge/woocommerce/single-product/tabs/tabs.php és obsoleta. La versió del nucli és la 3.8.0 bridge/woocommerce/single-product/up-sells.php Outdated Templates: ❌ Aprèn com actualitzar ### Action Scheduler ### Complete: 125 Oldest: 2019-11-15 01:03:03 +0000 Newest: 2019-11-20 07:19:35 +0000 Pending: 1 Oldest: 2019-11-20 08:19:35 +0000 Newest: 2019-11-20 08:19:35 +0000 Canceled: 0 Oldest: – Newest: – In-progress: 0 Oldest: – Newest: – Failed: 0 Oldest: – Newest: –Hi @mikikanez!
Can you also please work through the following troubleshooting documentation to see if anything there helps?
https://businessbloomer.com/woocommerce-solving-cart-empty-issue/
Cheers!
Howdy!
We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.
Cheers!
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