Hi @tetsudaddy19 ,
Thank you for reaching out to us, we are here to help.
We tried to simulate the issue in your site, but we see that items were still present in the cart at Checkout page. We tried to simulate the problem that you are reporting, but it seems like an isolated case. Nonetheless, we would like to request more information regarding this issue.
Please follow these steps to share your system status report with us:
- Navigate to the
WooCommerce / Status section in your site’s admin panel.
- Click on the
Get system report button and then click Copy for support.
- Paste the report into our PrivateBin.
- After uploading, please share the link here so we can review the details thoroughly.
Alternatively, to speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.
Best Regards,
Jamie
Hello @tetsudaddy19
Since we have not received any further communication from you, we are assuming that your issue has been resolved. Therefore, we mark this thread as resolved.
If you have any further questions or encounter a new issue, feel free to open a new thread or submit a ticket through our service desk. Please include the URL of this thread in your ticket for reference.
Kind regards,
Krystian
