• Resolved mkeefer

    (@mkeefer)


    I’ve been having trouble with the fields at checkout not being able to be filled in. Specifically, they are not able to be filled out on a mobile device such as iPhone or iPad.

    I’ve gone through the normal steps of deactivating plugins and even switching from my theme back over to the default WordPress theme to see if there were any issues that way.

    Here is Woocommerce’s status. I obviously see the red flag about https, but was not sure if that was the issue.

    
    ### WordPress Environment ###
    
    Home URL: http://enidelite.com
    Site URL: http://enidelite.com
    WC Version: 3.5.7
    Log Directory Writable: ✔
    WP Version: 5.1.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.0.25 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 64 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.19.7
    NSS/3.27.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.41-84.1
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.5.7
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ✔
    Total Database Size: 2.93MB
    Database Data Size: 2.76MB
    Database Index Size: 0.17MB
    wp_woocommerce_sessions: Data: 0.04MB + Index: 0.00MB
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    wp_commentmeta: Data: 0.00MB + Index: 0.01MB
    wp_comments: Data: 0.00MB + Index: 0.01MB
    wp_links: Data: 0.00MB + Index: 0.00MB
    wp_options: Data: 2.41MB + Index: 0.06MB
    wp_postmeta: Data: 0.07MB + Index: 0.03MB
    wp_posts: Data: 0.23MB + Index: 0.02MB
    wp_termmeta: Data: 0.00MB + Index: 0.01MB
    wp_terms: Data: 0.00MB + Index: 0.01MB
    wp_term_relationships: Data: 0.00MB + Index: 0.00MB
    wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB
    wp_usermeta: Data: 0.01MB + Index: 0.01MB
    wp_users: Data: 0.00MB + Index: 0.01MB
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    attachment: 24
    custom_css: 1
    customize_changeset: 5
    et_pb_layout: 1
    jetpack_migration: 2
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    jp_vid_sitemap: 1
    nav_menu_item: 11
    page: 11
    post: 2
    product: 6
    revision: 45
    shop_coupon: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ❌
    					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    
    ### Active Plugins (9) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.1
    Disable Right Click For WP: by Aftab Muni – 1.0
    Jetpack by WordPress.com: by Automattic – 7.1.1
    Minimal Coming Soon & Maintenance Mode: by WebFactory – 1.90
    WooCommerce Checkout Manager: by Visser Labs – 4.2.5
    WooCommerce Customers Manager: by Lagudi Domenico – 22.8 – Not tested with the active version of WooCommerce
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.10
    WooCommerce Services: by Automattic – 1.19.0
    WooCommerce: by Automattic – 3.5.7
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #124 - /index.php/shop/
    Cart: #125 - /index.php/cart/
    Checkout: #126 - /index.php/checkout/
    My account: #127 - /index.php/my-account/
    Terms and conditions: #3 - /index.php/privacy-policy/
    
    ### Theme ###
    
    Name: Divi
    Version: 3.21.1
    Author URL: http://www.elegantthemes.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter mkeefer

    (@mkeefer)

    I have worked hours trying to fix this. Nobody has any ideas about what the issue could be?

    It happens at http://enidelite.com/index.php/shop/ when you add something to purchase and go to checkout.

    I’ve checked it on multiple browsers and mobile devices. It seems to work for me on Firefox but nothing else.

    I can replicate the issue on my iPhone (Safari and Chrome).

    Looking into a desktop browser, I am noticing this JavaScript error.


    Link to image: https://cld.wthms.co/gwQwsG

    Please double check and clear this error.

    Thread Starter mkeefer

    (@mkeefer)

    You seem to have solved my problem! Thank you so much for your help! I believe that it was an issue with a plugin, and I’m 99% sure that I did not add that plugin until after the problem came up. However, perhaps I had more than one problem, solved one and created another with that plugin. Either way, all seems to be working right now.

    Again, much appreciation!

Viewing 3 replies - 1 through 3 (of 3 total)

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