carousel display problem

  • Resolved tifaeris

    (@tifaeris)


    4 years, 2 months ago

    Hello,

    I have a display problem with the “Post Carousel” block.
    On the desktop version, everything works, but on the mobile version the previews are truncated. I contacted wordpress support who suggested I see with the theme developers if there was a CSS code to add to solve the problem. I’m on wordpress.com, version 5.8.3, with the latest theme update installed.

    Anyone have an idea to solve the problem?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • AC

    (@purplecodes)

    Themeisle Support

    4 years, 2 months ago

    Hello @tifaeris,

    I checked your site on mobile and the post carousel and it looks like this:
    https://vertis.d.pr/yQAPfP

    If this is not the desired look, can you tell us what is the expected outcome?
    Please confirm as well the plugin you are using for post carousel so we can test this on our end.

    Looking forward to hearing from you.

    Thread Starter tifaeris

    (@tifaeris)

    4 years, 2 months ago

    Hello,

    Thank you for your reply.
    It appears correctly on your phone. On mine it looks like this: https://www.zupimages.net/viewer.php?id=22/03/qgst.png
    I don’t know what browser you are using. I’m on Safari. The problem may come from there.
    The carousel block comes from wordpress, it’s a gutenberg block

    AC

    (@purplecodes)

    Themeisle Support

    4 years, 2 months ago

    HI @tifaeris,

    I tested it in a Chrome browser on my mobile. Can you test it from Chrome too so we can isolate the issue? Try clearing your browser cache as well and see if the issue is the same.

    Thread Starter tifaeris

    (@tifaeris)

    4 years, 2 months ago

    Hi,

    I just checked, the problem persists even after clearing the cache. I also installed chrome on my phone, but the images are still truncated.

    luciamarinescu

    (@luciamarinescu)

    4 years, 1 month ago

    Hi @tifaeris!

    Sorry for the delayed reply!

    I checked your site on Safari and Chrome and for me the images are properly displayed. Do you encounter this issue on another mobile device as well?

    Thank you!

    Thread Starter tifaeris

    (@tifaeris)

    4 years, 1 month ago

    Hi !

    For a few days, the preview is a little bigger and we can click on the thumbnails. I’ll leave it like that for the moment, thank you very much !

    luciamarinescu

    (@luciamarinescu)

    4 years, 1 month ago

    @tifaeris We’re glad to hear it looks better now, thanks for letting us know! It would be great if you could mark this thread as resolved.

    Thank you and have a nice day!

Viewing 7 replies - 1 through 7 (of 7 total)

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