Card payment stopped working

  • Resolved alexasia

    (@alexasia)


    6 months ago

    Today the Payment via credit cards through PayPal stopped working. When someone tries to pay by card Woocommerce sends out an error:

    There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again. OrderProcessor.php:197 Status der Bestellung von Bezahlung ausstehend auf Fehlgeschlagen geändert.

    After the WordPress 6.9 Update we had a lot of CSS issues on the checkout page. We fixed it this morning (the radio buttons). Could this be the cause?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter alexasia

    (@alexasia)

    6 months ago

    You need to put the linked product in your card to go to the checkout page

    Moses M. (woo-hc)

    (@mosesmedh)

    6 months ago

    Hi @alexasia,

    Thank you for reaching out and providing a detailed explanation of what you’ve observed after the update. I understand how frustrating issues like this can be.

    Based on the error you described, it seems to be a compatibility issue between your PayPal plugin and the WooCommerce update. There’s a similar discussion on GitHub here: https://github.com/woocommerce/woocommerce-paypal-payments/issues/3934. If you’re using WooCommerce PayPal Payments, you may also want to leave a comment on that thread.

    To address this, first make sure your WooCommerce installation is updated to the latest version. If the issue persists, clear your browser, site, and server caches. If your site uses a CDN, be sure to clear that cache as well.

    If the problem continues after these steps, contact the support team for your PayPal plugin. They may request your logs, and if they identify a bug with WooCommerce or WordPress, they will likely work with the developers on GitHub to resolve it.

    Please let me know if you have any questions.

    Thread Starter alexasia

    (@alexasia)

    6 months ago

    Thank you so much!

    LovingBro (woo-hc)

    (@lovingbro)

    6 months ago

    Hi @alexasia, it has been great assisting you and I appreciate you marking the thread as resolved.

    Since the thread is now marked resolved, it would be amazing if you could take a moment to leave a review for WooCommerce. Your feedback helps the team and supports other store owners who rely on the plugin. You can share your review here https://wordpress.org/support/plugin/woocommerce/reviews/#new-post

    If anything else comes up, feel free to reach out anytime.

Viewing 4 replies - 1 through 4 (of 4 total)

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