card payment disappeared

Resolved maxdv95
(@maxdv95)

5 months, 2 weeks ago

Hello,
As of today, my website has started experiencing problems with card and PayPal payments.
After switching to the new interface of the “WooCommerce PayPal Payments” plugin, the problems have worsened.

After several tests, I managed to get PayPal and standard credit/debit card payments working again, but now:

-advanced debit and credit card payments (PayPal Advanced Card Payments) are no longer available;

-the Google Pay and Apple Pay options no longer appear;

-furthermore, these methods no longer appear in the plugin settings, so I cannot reactivate them manually.

I have already tried clearing the cache and disconnecting/reconnecting my PayPal account, but without success.

I kindly request assistance in understanding how to reactivate advanced payment methods (Card, Apple Pay, Google Pay) in the new plugin interface.

Thank you for your support.

The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support Krystian Syde
(@inpsydekrystian)

5 months, 2 weeks ago

Hello @maxdv95 ,

There was a temporary outage affecting PayPal services globally, which also impacted other plugins and parts of the PayPal environment. This issue was unrelated to the PayPal Payments plugin itself.

Everything should now be back to normal. If you don’t see them yet, let us know.

Kind Regards,
Krystian

Thread Starter maxdv95
(@maxdv95)

5 months, 2 weeks ago

hi @inpsydekrystian

Thank you for your reply. Unfortunately, I still don’t see in the plugin settings the options such as
“Enable Advanced Card Payments”, “Google Pay”, and “Apple Pay.”

Yesterday, when I switched to the new interface, those options were visible at first (even though they didn’t work properly). After reinstalling the plugin to try to fix the issue, they completely disappeared from the settings panel.

Could you please help me understand how to make them visible again?

Thank you very much for your support.

Kind regards,
Massimo
Plugin Support Krystian Syde
(@inpsydekrystian)

5 months, 2 weeks ago
Hello @maxdv95 ,

Please share your system status report:
1. Go to WooCommerce / Status.
2. Click Get system report, then Copy for support.
3. Paste the report into our PrivateBin: http://privatebin.syde.com/.
4. Share the PrivateBin link here.
Next, apply the fix to restore the missing settings panels.

Then go to WooCommerce > Settings > Payments > PayPal > Settings → click “Disconnect” → tick “Start over” when prompted. And onboard again, it should fix the problem. In case in doesn’t then we need to remove it using one of the methods below.

Option A — quick PHP snippet (add to a site-specific plugin or your theme’s functions.php, or via Code Snippets plugin):
```
add_filter(
	'woocommerce_paypal_payments_override_acdc_status_with_bcdc',
	'__return_false',
	11
);
```
Please ensure you have a recent backup before running database changes.

Then again, go to WooCommerce > Settings > Payments > PayPal > Settings → click “Disconnect” → tick “Start over” when prompted. And onboard again.

Kind Regards,
Krystian
Thread Starter maxdv95
(@maxdv95)

5 months, 2 weeks ago
```
Hi @inpsydekrystian ,

I followed your previous instructions, but the advanced payment panels (Advanced Card Payments, Google Pay, Apple Pay) are still missing from the PayPal Payments settings.

Here’s what I’ve done so far:

Checked the database and confirmed that the option woocommerce_paypal_payments_bcdc_migration_override was not present.

Found and deleted the legacy options woocommerce_ppec_paypal_settings and woocommerce_paypal_settings.

Fully disconnected the PayPal account with the “Start over” option enabled, and reconnected the Business account from scratch.

Cleared LiteSpeed cache and verified the settings again — still no change.

However, after these steps, the site layout and prices became inconsistent, so I had to restore the database from a backup made shortly before the modification to bring everything back to normal.

Later, I found another database entry called woocommerce_ppcp-settings-migration-is-done and deleted it as well (as it seemed to block the migration).

I also found additional PayPal-related entries in the database, such as :
woocommerce_paypal_branded
woocommerce_paypal_settings
transient_ppcp-paypal-bearerppcp-bearer _transient_timeout_ppcp-paypal-pui-status-cachepui… _transient_ppcp-paypal-pui-status-cachepui_status…

I’ve also uploaded the WooCommerce system status report to PrivateBin as requested. https://privatebin.syde.com/?d0954d91a8472b34#DeMsTZ8juzHyC5GAuQxUBYHL5FR8XtLBrDibuHsD5sPn

Thank you again for your continued support and patience.

Best regards,
Massimo
```
- This reply was modified 5 months, 2 weeks ago by maxdv95.
Plugin Support Krystian Syde
(@inpsydekrystian)

5 months, 2 weeks ago
Hello @maxdv95 ,

Thanks for sharing the system report. That clarifies everything, I should have asked for it earlier, sorry about that.

Your setup is currently in Branded only mode, which explains why the advanced payment panels (Advanced Card Payments, Google Pay, and Apple Pay) are missing. This mode is automatically applied when the plugin is installed and connected through the WooCommerce Payments setup screen, rather than from the Plugins → Add New section.

To restore full functionality, please do the following:
1. Completely remove the plugin from your site.
2. Reinstall it directly via Plugins → Add New → Search “PayPal Payments” → Install Now.
3. After installation, connect your PayPal Business account again using the onboarding flow.
4. Once onboarding is complete, check the system report for the record: Branded only: - It must display a minus. If it still shows as checked, the site is still in branded-only mode.
When installed through the correct channel, the plugin will initialize in full mode and the advanced payment panels should immediately appear again in the settings.

After you reinstall and reconnect, please confirm if the panels are visible. If not let me know.

Kind Regards,
Krystian
Thread Starter maxdv95
(@maxdv95)

5 months, 2 weeks ago
@inpsydekrystian

Perfect, I can finally see the settings panels again in the dashboard.
I have now enabled all three options — Advanced Card Payments, Google Pay, and Apple Pay.

However, as you can see, there are still some display issues on the checkout page:
- The Google Pay button appears only halfway (it’s visually cut off).
- The Apple Pay button doesn’t appear at all, even though it’s enabled in the settings.
I’m also attaching the new WooCommerce system status report for your review.

https://privatebin.syde.com/?d433f2053035a1a2#EmfZiaxUMWVRzhKFMdNaTLSTeFbikQY2JhrDps5KNkwJ

Thanks again for your continuous help and support — we’re almost there! 🙏

Best regards,
Massimo
Plugin Support Krystian Syde
(@inpsydekrystian)

5 months, 2 weeks ago

Hello @maxdv95,

Looks like we are almost there. Great to hear that the settings are now visible again.

Regarding the Google Pay display issue, we can first try adjusting the button order, and if that doesn’t help, move Google Pay into the Smart Buttons stack instead of keeping it as a separate gateway. This should temporarily fix.

To start, go to WooCommerce → Payments, find Apple Pay, and move it above Google Pay, just like in the GIF below. The Apple Pay container might be overlapping part of the Google Pay button.

If that doesn’t resolve it, then go to WooCommerce → Payments, locate Google Pay, click the three dots on the right, and select Disable. It will remain active within the plugin and appear in the Smart Buttons section on the checkout page, rather than as a separate gateway.

As for Apple Pay, please make sure you are testing it on an eligible device (for example, an iPhone or a Mac with Safari). On my side, the Apple Pay button appears correctly when testing on an iPhone.

I would still like to collect a few snippets to help our team fix that Google Pay. You can reach us by opening a ticket here: Request Support. Please include this thread’s URL in your ticket for reference.

Kind Regards,
Krystian

Thread Starter maxdv95
(@maxdv95)

5 months, 2 weeks ago

@inpsydekrystian

Thank you as always for your support. As you can see, I have moved the button higher up, but the display problem with the Google Pay button persists.

Plugin Support Krystian Syde
(@inpsydekrystian)

5 months, 2 weeks ago

Hello @maxdv95

Please reach us by opening a ticket here: Request Support. Make sure to include this thread’s URL in your ticket for reference.

We’ll then help you move the Google Pay button to a different placement using a hook, which should resolve this.

Kind Regards,
Krystian

Viewing 9 replies - 1 through 9 (of 9 total)

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