Capture API processing failed.stripecompleted

  • Resolved b1026q9

    (@b1026q9)


    6 years, 1 month ago

    I am getting this message on the order page
    “Capture API processing failed.stripecompleted”
    when I change the status of the order from processing to complete.
    How to fix this?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    6 years, 1 month ago

    Hey there!

    Can you please enable logging in the Stripe Plugin settings, and then look at the logs in WooCommerce > Status > Logs. It should tell you a bit more there about what exactly is going on. If that still doesn’t make sense to you, you can paste them here and we can help decipher them.

    Hopefully that helps! Have a great one!

    Thread Starter b1026q9

    (@b1026q9)

    6 years, 1 month ago

    Thank you for your message.
    I am seeing the message below.

    The public and/or secret keys for the Stripe gateway have been changed. This might cause errors for existing customers and saved payment methods.

    But I haven’t changed anything.

    Thread Starter b1026q9

    (@b1026q9)

    6 years, 1 month ago

    And

    enable logging in the Stripe Plugin settings, and then look at the logs in WooCommerce > Status > Logs.

    I did this but nothing appears there once I change order status to completed.

    Joey – a11n

    (@jricketts4)

    6 years, 1 month ago

    @b1026q9 – if you’re still seeing this issue, can you fill out a ticket at this link?
    We may need to take a further look on your site to see if we can find where the issue is stemming.

    – Joey

    Thread Starter b1026q9

    (@b1026q9)

    6 years, 1 month ago

    @jricketts4 Thank you. I just submitted the ticket.

Viewing 5 replies - 1 through 5 (of 5 total)

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