Capacity/Network problems?

Hello. We’ve been testing with the latest version of the plugin but seem to be having connection issues with your server late last week, 2020-08-19 15:45:25 AEST to be precise. This was ongoing though for some time before then.

For example, on *every* page load https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17 is requested twice. Loading that URL however failed, causing at minimum a 10 – 15 second delay on every page load. This also impacted the front end, as those requests have to time out for 5 seconds each before the page can be generated, regardless of whether the page is cached or not.

Could you please comment on whether you had known network issues that were being addressed? As the problem seems to have been fixed, how did you address those issues, and do you expect more in future? This is a very important question, as the impact of your servers slow response times would impact EVERY site that has your plugin installed.

I tried loading the above URL from multiple locations globally, so I don’t think it was our network at fault here, or our web server. e.g. here’s just one of the request results showing connection issues

# wget -O – “https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17”
–2020-08-19 15:43:09– https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17
Resolving wplc.3cx.net… 34.89.245.184
Connecting to wplc.3cx.net|34.89.245.184|:443… failed: Connection timed out.
Retrying.

–2020-08-19 15:44:13– (try: 2) https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17
Connecting to wplc.3cx.net|34.89.245.184|:443… failed: Connection timed out.
Retrying.

–2020-08-19 15:45:18– (try: 3) https://wplc.3cx.net/api/chatrouter?website=https://myserver.com&guid=&pluginversion=9.0.17
Connecting to wplc.3cx.net|34.89.245.184|:443… connected.
HTTP request sent, awaiting response… 200 OK
Length: 103 [application/json]
Saving to: “STDOUT”

0% [ ] 0 –.-K/s {100%[==========================================================================>] 103 –.-K/s in 0s

2020-08-19 15:45:25 (35.4 MB/s) – written to stdout [103/103]

Thanks for your help!