Can’t view blocked IPs

Hello @amsakwp,

Can you go to the Wordfence > Firewall page and select the Rate Limiting section? I’m curious to know the values set for the Rate Limiting Rules. The values set on this page determine the length of time the blocked IP addresses show on the Blocking page where you can also permanently block the suspicious IPs

Let us know if adjusting those values resolves the issue.

Thanks,
Steve

@amsakwp,

Do you mind opening the console your browser (access via the [F12] key) on the Blocking page and look for any red text in the “console” and “network” tabs? I want to make sure there are no javascript errors on that page causing the blocked IPs to not display on the page.

Let us know what you find on that page.

Thanks,
Steve

@amsakwp,

Thanks for the screenshot. Do you know if you are using Cloudflare’s Rocket Loader feature? We’ve seen a couple issues with clients using that and receiving the jQuery messages on the Blocking page like in your screenshot. If you do have that plugin, can you temporarily disable it and see if the blocked IPs are now visible.

Thanks,
Steve

Hi @amsakwp

Unfortunately, there is no solid answer to your question. I understand it was working fine at some point in the past and it’s not like that now but this is not because of a change in Wordfence as Rocket Loader service keeps getting updates as well, around last month there was a glitch that caused other problems, you can follow that here:
https://community.cloudflare.com/t/rocket-loader-update-is-active-in-wp-admin/17900

It’s also known that Rocket Loader might break some scripts while running and that’s what you could do in this case.

Thanks.

Hi @amsakwp,
Since we haven’t heard from you for a while I’m going to go ahead and resolve this thread. If you have any other questions or concerns, don’t hesitate to open a new one.

Thanks!