Can’t update plugins or wordpress after install

  • Resolved darkskyprophecy

    (@darkskyprophecy)


    5 years, 1 month ago

    After installing wordfence, there is no longer an option to update wordpress, or plugins from the WordPress plugin page on our site. When I go through the Wordfence scanner to update the plugins, I get a “sorry you are not allowed to access this page.” I can no longer uninstall plugins either.

    I’ve disabled wordfence firewall and disabled wordfence with no change

    Thanks

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support WFAdam

    (@wfadam)

    5 years, 1 month ago

    Hello @darkskyprophecy and thanks for reaching out to us!

    Are you seeing any browser console errors on these pages when Wordfence is enabled?

    With Wordfence enabled, can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    Thanks again!

    Thread Starter darkskyprophecy

    (@darkskyprophecy)

    5 years, 1 month ago

    Hi I’ve sent the diagnostic report. No console errors reported in the browser.
    I’m logged in as an admin account, but it almost seems like wordpress is treating my account as a non-admin account.

    Plugin Support WFAdam

    (@wfadam)

    5 years, 1 month ago

    Thanks for sending that diagnostic!

    Can you confirm that you are on an admin account as well?

    The diagnostic looks to be good. You could try a different browser and also clearing your cache plugin. It looks like the user you’re logged into has admin access, as you wouldn’t be able to access the Wordfence dashboard without it. Though I am not sure if you have custom user roles set up.

    Could you try this with updraft disabled as well?

    Thanks again!

    Thread Starter darkskyprophecy

    (@darkskyprophecy)

    5 years, 1 month ago

    I am logged in as an admin account.

    I’ve cleared the cache and deactivated Updraft as well as all other pluggins except Wordfence. No change. I’m still unable to update any plugins or wordpress.

    Also deactivated all plugins including Wordfence, and still no change.

    We don’t have custom roles set up at this time.

    Thread Starter darkskyprophecy

    (@darkskyprophecy)

    5 years, 1 month ago

    would this have anything to do with it? found in .htaccess

    # END WordPress

# Wordfence WAF
<Files ".user.ini">
<IfModule mod_authz_core.c>
	Require all denied
</IfModule>
<IfModule !mod_authz_core.c>
	Order deny,allow
	Deny from all
</IfModule>
</Files>

# END Wordfence WAF
    Plugin Support WFAdam

    (@wfadam)

    5 years, 1 month ago

    That is normal code in the htaccess file that is used to optimize your firewall.

    You mentioned you disabled Wordfence and this is still an issue? You might need to reach out to your host to have a look at this then.

    Let me know what you find!

    Thanks again!

Viewing 6 replies - 1 through 6 (of 6 total)

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