Cant update GOLD subscription

Resolved norskweb
(@norskweb)

1 week ago

Hi i have tried to contact premium support but the submit buttons on both the contact form and the open ticket form does not work. I have an active subscription GOLD, but cant update to lates version: An error occurred while updating Prevent Direct Access Gold: Download failed. cURL error 28: Failed to connect to s3-ap-southeast-1.amazonaws.com port 443 after 4499 ms: Could not connect to server

I have version 3.3.11 and im trying to update to 3.3.12

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Quinnie
(@quinniewpfolio)

1 week ago

Hi @norskweb,

Thank you for reaching out to us, and we’re sorry for the inconvenience.

I tried to reproduce the issue on my end, but I couldn’t, as the update process is working fine on our staging site.

The issue might be related to your server. I’ve attached the download link of PDA Gold 3.3.12 version here. Could you please install it by uploading the attached ZIP file and let me know if it works?

Download link: https://drive.google.com/drive/folders/1263Hq5RUhUQ-UTLTtftf7r69zMiwxd36?usp=sharing

Also, could you let us know which email address you used to send the contact form? We’d like to check our spam folder in case your email ended up there.

I look forward to your reply.

Thread Starter norskweb
(@norskweb)

1 week ago

Hi, thank you for the file. It worked. I will post again if it happens again.

Thread Starter norskweb
(@norskweb)

1 week ago

The email is post@norskwebservice.no but i could not submit as the submit button wasnt active after i filled out the form. I tried to change browser

Plugin Support Quinnie
(@quinniewpfolio)

1 week ago

Hi @norskweb,

I’m glad to hear the attached file worked! Please don’t hesitate to let us know if the issue happens again.

Regarding the contact form, that’s a bit strange, as the submit button is showing and working correctly on our end.

Could you please try clearing your browser cache and cookies, then check if the issue persists? If you’re still unable to submit the form, you can also contact us directly at support(at)wpfolio.com for a faster response, as this forum is primarily intended for support for the free version.

We look forward to hearing from you if you need any further assistance.

Viewing 4 replies - 1 through 4 (of 4 total)

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