Can’t switch orders to completed

  • Resolved omega2008

    (@omega2008)


    3 years, 4 months ago

    When trying to complete an order that use processed via PayPay Pro Payments, I get these errors. This is happening to several orders.

    • PayPal Pro capture failed (Correlation ID: 5b687b02e2d43). Capture was rejected due to an error: (10602) “Authorization has already been completed.” Order status changed from Completed to On hold.January 4, 2023 at 10:54 am Delete note
    • 0 Points redeemed for a $0.00 discount.January 4, 2023 at 10:54 am Delete note
    • Order status changed from On hold to Completed.January 4, 2023 at 10:54 am by Admin Delete note
    • PayPal Pro capture failed (Correlation ID: 29580bafbb6e4). Capture was rejected due to an error: (10602) “Authorization has already been completed.” Order status changed from Completed to On hold.January 4, 2023 at 10:37 am Delete note
    • 0 Points redeemed for a $0.00 discount.January 4, 2023 at 10:37 am Delete note
    • Order status changed from On hold to Completed.January 4, 2023 at 10:37 am by Kirk Speer Delete note
    • PayPal Pro capture failed (Correlation ID: b3d58ec4fa5c5). Capture was rejected due to an error: (10602) “Authorization has already been completed.” Order status changed from Completed to On hold.January 4, 2023 at 10:34 am Delete note
    • 0 Points redeemed for a $0.00 discount.January 4, 2023 at 10:34 am Delete note
    • Order status changed by bulk edit: Order status changed from On hold to Completed.January 4, 2023 at 10:34 am by Kirk Speer Delete note
    • PayPal Pro capture failed (Correlation ID: 5c841b9ef9cd2). Capture was rejected due to an error: (10602) “Authorization has already been completed.” Order status changed from Completed to On hold.January 4, 2023 at 10:34 am Delete note
    • 0 Points redeemed for a $0.00 discount.January 4, 2023 at 10:34 am Delete note
    • Order status changed by bulk edit: Order status changed from On hold to Completed.January 4, 2023 at 10:34 am by Kirk Speer Delete note
    • PayPal Pro capture failed (Correlation ID: 66d6c182b961a). Capture was rejected due to an error: (10602) “Authorization has already been completed.” Order status changed from Completed to On hold.December 27, 2022 at 6:44 pm Delete note
    • 0 Points redeemed for a $0.00 discount.December 27, 2022 at 6:44 pm Delete note
    • Order status changed from On hold to Completed.December 27, 2022 at 6:44 pm Delete note
    • PayPal Pro capture failed (Correlation ID: d1490d26cbd56). Capture was rejected due to an error: (10602) “Authorization has already been completed.” Order status changed from Completed to On hold.December 27, 2022 at 3:31 pm Delete note
    • 0 Points redeemed for a $0.00 discount.December 27, 2022 at 3:31 pm Delete note
    • Order status changed from On hold to Completed.December 27, 2022 at 3:31 pm Delete note
    • PayPal Pro capture failed (Correlation ID: 7a273b3591e59). Capture was rejected due to an error: (10602) “Authorization has already been completed.” Order status changed from Processing to On hold.December 27, 2022 at 3:30 pm Delete note
    • 0 Points redeemed for a $0.00 discount.December 27, 2022 at 3:30 pm Delete note
    • Order status changed from On hold to Processing.December 27, 2022 at 3:30 pm Delete note
    • PayPal Pro capture failed (Correlation ID: a49b23b7ad4ee). Capture was rejected due to an error: (10602) “Authorization has already been completed.” Order status changed from Completed to On hold.December 27, 2022 at 1:29 pm Delete note
    • 0 Points redeemed for a $0.00 discount.December 27, 2022 at 1:29 pm Delete note
    • Order status changed from On hold to Completed.December 27, 2022 at 1:29 pm Delete note
    • Customer earned 188 Points for purchase.December 27, 2022 at 1:28 pm Delete note
    • Nahvalur Nautilus Bronze Corydoras Ebonite Fountain Pen x 1 shipped via USPS on December 27, 2022 with tracking number 9400111206213714856502.December 27, 2022 at 1:28 pm Delete note
    • Order has been exported to ShipstationDecember 27, 2022 at 8:45 am Delete note
    • PayPal Pro charge authorized (Charge ID: 0TJ584635C147914T). Process order to take payment, or cancel to remove the pre-authorization. Order status changed from Pending payment to On hold.December 27, 2022 at 8:43 am Delete note
    • 0 Points redeemed for a $0.00 discount.December 27, 2022 at 8:43 am Delete note
    • Stock levels reduced: Nahvalur Nautilus Bronze Corydoras Ebonite Fountain Pen (#18546) 4→3December 27, 2022 at 8:43 am Delete note
Viewing 6 replies - 1 through 6 (of 6 total)
  • Saif

    (@babylon1999)

    3 years, 4 months ago

    Hello @omega2008,

    It’s up to the payment gateway what to do with an order once it’s paid. Can you please share with us the link to the payment gateway plugin you’re using?

    Also, please attach a copy of your site’s System Status Report. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Look forward to hearing back from you.

    Thread Starter omega2008

    (@omega2008)

    3 years, 4 months ago

    I am using PayPal Pro which is activated in WooCommerce settings under Payments.

    https://woocommerce.com/document/paypal-pro-2/

    Thread Starter omega2008

    (@omega2008)

    3 years, 4 months ago

    For some reason it won’t let me paste the log in the comment box. Not sure whats wrong with it.

    Thread Starter omega2008

    (@omega2008)

    3 years, 4 months ago

    `
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rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔</img>
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

### WC Pages ###

Shop base: #112 - /shop/
Cart: #7 - /cart/
Checkout: #113 - /checkout/
My account: #114 - /my-account/
Terms and conditions: #8274 - /terms-and-conditions/

### Theme ###

Name: Woodmart
Version: 7.0.0 (update to version 7.0.4 is available)
Author URL: http://themeforest.net/user/xtemos
Child Theme: ❌</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔</img>

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php version 4.4.0 is out of date. The core version is 7.0.1
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php version 3.6.0 is out of date. The core version is 7.0.1
woodmart/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.2.1
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 7.0.1
woodmart/woocommerce/product-searchform.php version 3.3.0 is out of date. The core version is 7.0.1
woodmart/woocommerce/single-product/add-to-cart/grouped.php version 4.8.0 is out of date. The core version is 7.0.1
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/description.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

Outdated Templates: ❌</img>
					
					
						Learn how to update

### Subscriptions ###

WCS_DEBUG: ✔</img> No
Subscriptions Mode: ✔</img> Live
Subscriptions Live URL: https://www.penrealm.com
Subscription Statuses: –
WooCommerce Account Connected: ✔</img> Yes
Active Product Key: ❌</img> No

### Store Setup ###

Country / State: United States (US) — Colorado

### Payment Gateway Support ###

PayPal Pro: products
refunds

PayPal: refunds

### WooCommerce PayPal Payments ###

Onboarded: ✔</img>
Shop country code: US
WooCommerce currency supported: ✔</img>
Advanced Card Processing available in country: ✔</img>
Pay Later messaging available in country: ✔</img>
Webhook status: ✔</img>
Vault enabled: ✔</img>
Logging enabled: –
Reference Transactions: ✔</img>
Used PayPal Checkout plugin: ✔</img>
Tracking enabled: ✔</img>

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ✔</img> Next scheduled: 2023-01-13 20:03:50 -07:00
Options: ✔</img>
Notes: 120
Onboarding: completed

### WooCommerce Payments ###

Version: 5.2.1
Connected to WPCOM: Yes
Blog ID: 156129249
Account ID: acct_1K1hTH2E8zb5c4fX

### Action Scheduler ###

Complete: 3,078
Oldest: 2022-12-13 19:29:00 +0000
Newest: 2023-01-13 17:34:00 +0000

Failed: 537
Oldest: –
Newest: –

Pending: 5
Oldest: 2023-01-14 01:58:42 +0000
Newest: 2023-01-19 22:27:50 +0000


### PayPal Zettle POS ###

Onboarding state: onboarding-completed
Price sync: yes
Initial sync collision strategy: merge
First import: 7:36 am December 23
2021

Number of products syncing: 1704
PayPal Zettle currency: USD
PayPal Zettle country: US
PayPal Zettle language: en
PayPal Zettle time zone: America/Los_Angeles
PayPal Zettle contact email: penrealm@gmail.com
PayPal Zettle taxation mode: EXCLUSIVE
PayPal Zettle taxation type: SALES_TAX
PayPal Zettle customer mode: SelfEmployed

### Status report information ###

Generated at: 2023-01-13 10:37:08 -07:00
    Saif

    (@babylon1999)

    3 years, 3 months ago

    Hello @omega2008,

    As mentioned in the documentation the PayPal Pro plugin is outdated. Have you tried switching to the new PayPal Payments plugin instead?

    You can check the following guide if you need help with the configuration.

    Look forward to hearing back from you.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    3 years, 3 months ago

    As you haven’t responded in a while, I’m marking this as resolved. We’ll be here for you if/when you need us.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Can’t switch orders to completed’ is closed to new replies.