Can’t select multiple orders Woocommerce

  • Ruben

    (@rubenecho)


    1 day, 22 hours ago

    Hi team,

    Im trying to select multiple orders so I can bulk edit them but when I press the select square select box its not working. This is happening for 2 of my clients websites

    Woocommerce on both websites are in the latest version.

    Can you please assist?

    Best Regards
    Ruben

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    1 day, 7 hours ago

    Hi @rubenecho!

    Thanks for reaching out. I understand that the order selection checkbox isn’t responding when you try to select multiple orders for bulk editing, and that this is happening on two client websites.

    I tried to reproduce the issue on my test site, but I wasn’t able to replicate it. This suggests that there may be something specific to the affected sites causing the issue.

    To help narrow this down, To help narrow this down, I’d recommend performing a conflict test on a staging site. This will allow you to test without affecting the live website.

    1. Temporarily deactivate all plugins except WooCommerce.
    2. Switch to a default WordPress theme, such as Storefront.
    3. Try selecting multiple orders and performing a bulk edit again.

    If the issue still occurs after the conflict test, please check the browser console for any JavaScript errors while clicking the order selection checkbox. You can open the browser console by pressing Ctrl + Shift + I and selecting the Console tab.

    Please also share the following from WooCommerce → Status for one of the affected sites:

    • System Status Report
    • The relevant WooCommerce → Status → Logs entry, if there are any errors around the time you reproduce the issue.

    You can paste the information into Pastebin and share the link with us. Before sharing the Pastebin link, please enable “Burn After Read” so the information is automatically deleted after it has been viewed.

    Once you share these details, we’ll be happy to investigate further.

    Thread Starter Ruben

    (@rubenecho)

    1 day, 6 hours ago

    Hi team,

    Here is a link for the system status – https://pastebin.com/81nTMv37

    This is the console at the time of the error

    Please confirm if you can see the image

    Any ideas of what it could be?

    • This reply was modified 1 day, 6 hours ago by Ruben.
    • This reply was modified 1 day, 6 hours ago by Ruben.
    Ben Sonley

    (@bendancingbadger)

    1 day, 4 hours ago

    Not sure this is of use, but had a similar issue with custom bulk actions on the orders page were not picking up the checked orders. I found since the WP7.1 and WC 11 updates that bulk-action selector needs a small change.
    If you have an admin js file(s) that has a similar line to:
    var checked_orders = $('tbody th.check-column input[type="checkbox"]:checked');
    then change it by removing the th:
    var checked_orders = $('tbody .check-column input[type="checkbox"]:checked');

    This worked for me on 2 websites using custom bulk-actions ( like pick lists or labels)
    Hope that helps

Viewing 3 replies - 1 through 3 (of 3 total)

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