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[Resolved] Cant see the Heatmap

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author dpowney

    @dpowney

    Hi Shahriar,

    Thanks for finding an issue. I will take a look and get back to you shortly.

    Daniel.

    Plugin Author dpowney

    @dpowney

    Hi Shahriar,

    Does your theme have a wp_footer() template tag? All themes should have it. I think this could be the issue.

    If it does not, add the following line just before the end of the body tag </body>:
    <?php wp_footer(); ?>

    Let me know how you go. Thanks.
    Daniel

    Hi Daniel
    In the root of my theme folder, there is file called footer.php.

    This file has the following lines at the very bottom:

    <?php wp_footer(); ?>
    
    </div><!-- container -->
    
    </body>
    </html>

    So, what do you think?

    Also, as FYI, I am using a child theme but my child theme folder only has a style.css file.

    Plugin Author dpowney

    @dpowney

    Hi Shahriar,

    The problem is that the Javascript is not at the bottom of the page (where it should be). I believe W3 Total Cache is minifying the JavaScript and placing it in the header instead. Can you please configure W3 Total Cache plugin to place the minified JavaScript at the bottom location. There should be an option to be able to do this in the plugin Settings in the JS minify section.

    I found a similar support discussion here: http://wordpress.org/support/topic/plugin-w3-total-cache-minified-javascript-at-bottom-of-page

    Let me know if this fixes the problem. Thank you.

    Hi..
    Really appreciate your reply and the information.

    However, even after I disable the W3 Total Cache plugin (the plugin is enabled now), I get the same issue as described here i.e., the URL becomes: http://www.shahriarnk.com/?drawHeatMap=true

    Plugin Author dpowney

    @dpowney

    Hey,

    Can you try again and clear your browser cache before testing again? Or leave it disabled temporarily so I can visit and investigate further?

    Daniel.

    Hi Daniel
    I have deactivated the W3TC plugin as requested.

    Thanks again for your help.

    Plugin Author dpowney

    @dpowney

    Hey Shahriar,

    The canvas is now drawn. But for some reason the mouse clicks and touch screen taps are not saving correctly and no data is returned. What version of PHP do you have? Do you have any mouse click data saved already? Can you refresh and clear the database?

    Thanks,

    Plugin Author dpowney

    @dpowney

    I will also fix to allow the plugin JavaScript to be at the top. So wait for version 2.2.1 soon.

    Plugin Author dpowney

    @dpowney

    And deactivate and then reactivate the plugin to ensure database changes are up to date. Try this before clearing the database. Let me know how it goes. Thank you.

    Hi Daniel
    I have updated the plugin to Version 2.2.1 but my URL still changes to http://www.shahriarnk.com/?drawHeatMap=true

    Plugin Author dpowney

    @dpowney

    Hi Shahriar,

    Since version 2, URL’s are now normalized. Could you please tell me if this is causing any issues. Thanks.

    Plugin Author dpowney

    @dpowney

    Hi Shahriar,

    I am marking this topic as resolved since the heat map is now working on your website. I tested with window width 1881px.

    Thank you.

Viewing 13 replies - 1 through 13 (of 13 total)
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