Hello there @mariaflv1,
hope you’re doing good and thanks for reaching us! 🙂
I can see that you’re website is publicly available and also Google PageSpeed Insights and our WP Checkup page can crawl it, so HummingBird should be able to do that too.
Could you please try to initiate it once more?
If you’re still getting the same error, most probably something else is prohibiting this. Please take a recent backup of all files and database of your installation, then try to deactivate all other plugins and check Performance Test once more. If nothing happens, also try to activate a default theme like TwentySeventeen. If it starts to work, activate the remaining plugins/theme, one by one this time, checking each time the Performance Test, until you reproduce the same error. The following flow chart image can be really helpful for this test:
https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
Looking forward for your results!
Warm regards,
Dimitris
Hello there @mariaflv1,
we haven’t heard back from you for about a week, so I’m marking this topic as resolved. Feel free to post back here any insights you have for us and we can re-open it and continue troubleshooting. 🙂
Take care,
Dimitris
