Can’t open ticket

  • Resolved Systemedic

    (@robbietr)


    9 years ago

    Hi!

    To begin with; awesome plugin. Looks really good.
    I can create tickets without a problem but after a ticket is created and i want to open it i’m getting an error. The ticket is created with a user who signed up through the registration form.

    Opening tickets as admin works without a problem.
    I’m running WordPress 4.7.4 on Windows server, with theme twenty seventeen.
    Any idea what the problem could be?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author smartcat

    (@smartcat)

    9 years ago

    Hi @robbietr,
    Thanks for taking the time to report your experience.

    Can you let me know what the error you’re seeing is ?

    Thank you

    Plugin Author smartcat

    (@smartcat)

    9 years ago

    Hi @robbietr,

    We identified the conflict that’s causing this issue to happen sometimes. I will deploy a patch tonight, please update the plugin when you see the update available in your dashboard.

    If you come across any other issues, or if you have any recommendations feel free to create a new topic!

    Best regards

    Plugin Author smartcat

    (@smartcat)

    9 years ago

    @robbietr,

    Issue fixed. Please update your plugin and let us know if you’re still having any issues.

    Best regards

    Thread Starter Systemedic

    (@robbietr)

    9 years ago

    Absolutely Awesome! Super fast support and fixed!

    Plugin Author smartcat

    (@smartcat)

    9 years ago

    Wonderful!

    If you have any additional recommendations please let us know 🙂

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Can’t open ticket’ is closed to new replies.

  • 5 replies
  • 2 participants
  • Last reply from: smartcat
  • Last activity: 9 years ago
  • Status: resolved