Support » Installing WordPress » Can't Log In

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  • Hi, if you’ve tried the info on that link and it didn’t work, and the reset password link wordpress offers on the admin login page doesn’t work either, then you might want to explore the idea of doing a fresh install of WordPress.

    Moderator t-p

    (@t-p)

    Volunteer Moderator

    The deactivation of the theme within the Login Troubles page is a good idea, I am going to try that and report back. Thanks guys!

    Ok followed this guide: http://codex.wordpress.org/Login_Trouble and still cant login :(.

    Please use this link to see my current versions of stuff: http://sammarchant.co.uk/thames/testinfo.php

    Any help would be great,

    Cheers,

    Sam.

    Moderator t-p

    (@t-p)

    Volunteer Moderator

    -deactivating ALL plugins (yes, all) temporarily to narrow down the problem. If the problem goes away, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try resetting the plugins folder by FTP or phpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).

    -If the above troubleshooting steps do not resolve the issue, try manually re-upload all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. This should replace your core files without changing your content and settings in wp-config.php file and the /wp-content/ directory. Read the Manual Update directions first!

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