Dear @nofearmydear
Thanks for reaching out to us.
We’ll be happy to assist you in resolving the issue with our plugin. However, the information provided does not include enough details for us to identify the exact cause. There are a few common reasons that may lead to this issue, and we kindly request you to try the following troubleshooting steps:
- Please make sure that your PHP memory limit is not being exhausted. Kindly check your website error log for any memory-related errors. If you find any, please increase the PHP memory limit and maximum execution time on your server.
- The issue may also be caused by a plugin conflict. On your staging site, please disable all plugins except WooCommerce and then try generating the invoice again.
- You may also enable WP_DEBUG mode and review both the website error log and server log. If you notice any specific errors, feel free to share the logs with us so we can investigate further.
- Lastly, you can try deactivating and deleting the plugin completely, then reinstalling and activating it again.
If none of the above steps resolve the issue, please reach out to us here so we can investigate the matter further.
Best regards,
