Can’t get thru the payment

  • Resolved tphamdev12

    (@tphamdev12)


    4 years, 3 months ago

    Hi there,

    We have a customer complaint that “Can’t get thru the payment options as I can’t fill in either PayPal or the 2 different credit cards I tried. In addition, I can’t enter the numbers and other info in the boxes. ”

    Also, when I check her order, it shows up like this “Error processing payment. Reason: Customer does not have any credit cards.” Do you have any ideas? Please advise. Thank you!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Clayton R

    (@mrclayton)

    4 years, 3 months ago

    Hi @tphamdev12,

    Is this just one customer or multiple? What you’re describing sounds like a Javascript error caused by a 3rd party plugin.

    I reviewed you site and you have multiple JS errors. Here is one from your checkout page:

    bv.js:19 Uncaught TypeError: Cannot read properties of undefined (reading 'layouts')
    at bv.js:19:22864

    JS errors can interfere with the plugin’s ability to render the credit card form fields which would explain why your customer couldn’t enter any values in the fields.

    Kind Regards,

    Thread Starter tphamdev12

    (@tphamdev12)

    4 years, 3 months ago

    Hi there, This is just one customer having this issue. What should I do next to get rid of these JS errors? Thank you!

    Plugin Author Clayton R

    (@mrclayton)

    4 years, 3 months ago

    Hi @tphamdev12,

    What should I do next to get rid of these JS errors?

    You will need to identify which plugin is causing them and see if there are any solutions/settings you need to implement.

    Since we are the developer of those plugins we can’t speak to what the solution might be what we can tell you is the issue is not related to the Braintree plugin.

    I would try and re-create the issue on your test site using the same address and cart info that your customer used.

    Kind Regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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