Can’t exit Test Mode

  • AndyiBM

    (@andyibm)


    6 years, 5 months ago

    I have previously been able to take payments successfully, so I’m sure the plugin is correctly configured (although I haven’t had any promos recently).

    I’ve just created new buttons for a new product, and I’m trying to test a payment (in LIVE mode, NOT test mode) but the payment pop-up is displaying the ‘Test Mode’ sign (and any attempt to use real payment data fails). I’ve tried unchecking, then saving, then re-checking the ‘Live Mode’ box, and also clearing my website server cache, but still I remain in ‘Test Mode’.

    There was a plugin update this morning – I’m now on Version 2.0.12

    What can I do?

    Cheers.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    6 years, 5 months ago

    Hi,

    Please check the following documentation creating-product-stripe-payments-plugin. Let me know if you followed these instructions to create your buttons.

    Thank you

    • This reply was modified 6 years, 5 months ago by mbrsolution.
    Thread Starter AndyiBM

    (@andyibm)

    6 years, 5 months ago

    Hi @mbrsolution,

    Thanks for the reply. I have checked with your link and yes, I have correctly set up the plugin and product.

    However, on further investigation, I have now noticed that NEW buttons are working without the ‘Test Mode’ notification, whereas any button that was created yesterday (at the time when I had ‘Test Mode’ activated in the ‘Settings’) are still showing ‘Test Mode’ on the pop-up payment box. That’s surely not correct behaviour?

    And now unchecking the ‘Live Mode’ box in the ‘Settings’ has no effect – my good buttons are still in ‘Live Mode’ and my bad buttons are still in ‘Test Mode’.

    At least I may be able to fudge my way through testing (by making sure I create buttons whilst in ‘Test Mode’)… but I’m not convinced this works as it should.

    Cheers,

    Andy

    Plugin Support mbrsolution

    (@mbrsolution)

    6 years, 5 months ago

    Hi Andy,

    I can see that this requires further investigation. I have submitted a message to the developers to investigate further your issue.

    Thank you

    Thread Starter AndyiBM

    (@andyibm)

    6 years, 5 months ago

    Thanks @mbrsolution – I look forward to their response. At least I can ‘get by’ with my workaround for now 🙂

    Cheers.

    Andy

    Plugin Author mra13

    (@mra13)

    6 years, 5 months ago

    Hi, Just to confirm, is this for standard one time payment or subscription payment?

    Thread Starter AndyiBM

    (@andyibm)

    6 years, 5 months ago

    One time payments, we haven’t set up subs as yet.

    Plugin Author mra13

    (@mra13)

    6 years, 5 months ago

    Very strange. I tried this many times on two of my sites and I can’t reproduce the issue. So it is very specific to your site is causing this.

    Is there any database or object caching happening on this site? That would explain this behavior. Some hosting providers use extreme caching.

    Thread Starter AndyiBM

    (@andyibm)

    6 years, 5 months ago

    Hi @mra13,

    I haven’t been through the usual procedure of disabling plugins and themes to check if my issue was site specific (I haven’t had the time as yet)… it may well be. I’ll try and schedule that in shortly to help you diagnose this (for now, we’re selling, so we not panicking!)

    My hosts caching (SiteGround) is usually cleared using their plugin – all other updates I make are visible once I ‘purge the cache’. I don;t use any other caching plugins.

    But I am inclined to rule out a caching issue as I can toggle between ‘LIVE’ and ‘TEST’ modes, but it only makes a difference to products created during these modes.

    Just to recap, this is the behaviour I’m currently seeing:
    1. Any product created when ‘Live Mode’ checkbox is UNCHECKED will only work in Test Mode (regardless of whether ‘Test Mode’ box is checked or not).
    2. Any product created when ‘Live Mode’ checkbox is CHECKED will only work in Live Mode (regardless of whether ‘Test Mode’ box is checked or not).

    I’ll reply back when I’ve run my elimination procedure.

    Cheers,

    Andy

    • This reply was modified 6 years, 5 months ago by AndyiBM.
Viewing 8 replies - 1 through 8 (of 8 total)

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