Can’t enter API Key | WordPress.org

Resolved casalepress
(@casalepress)

4 years, 9 months ago

Hi,

When I enter the API key in the WooCommerce configuration, after a couple of seconds it goes back to the same screen, without showing any errors, and not logging in.

The API key seems to be OK, I even created a new one with the same luck.

Thanks in advance,
Fernando

Viewing 5 replies - 1 through 5 (of 5 total)

Sarah823
(@sendinbluecustomercare)

4 years, 9 months ago

Hello @casalepress

Thanks for reaching out.

Please may you confirm you are using our current plug-in version and the API v3 key?

I look forward to your reply.

Thread Starter casalepress
(@casalepress)

4 years, 9 months ago

Hi Sarah, thanks for your quick reply.

Yes, we’re using the latest version of the plugin, and the API v3 key.

Thanks again,
Fernando

Sarah823
(@sendinbluecustomercare)

4 years, 9 months ago

Hello @casalepress ,

Please update to our latest version to resolve this.

Please let me know if this persists.

Thankyou,

Sarah

Thread Starter casalepress
(@casalepress)

4 years, 9 months ago

Hi Sarah,

I updated the plugin, but the problem persists.

What else should I try?

Thanks again,
Fernando

Sarah823
(@sendinbluecustomercare)

4 years, 8 months ago

Hello @casalepress

I just wanted to check in and ensure this was resolved?

Thanks

Sarah

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Can’t enter API Key’ is closed to new replies.

5 replies
2 participants
Last reply from: Sarah823
Last activity: 4 years, 8 months ago
Status: resolved