Can’t edit subcription pop-up

  • Resolved kvillamizar196

    (@kvillamizar196)


    3 years, 6 months ago

    When creating a subscription pop-up the editor works correctly, but when publishing it and trying to edit it the subscription editing options do not appear. In some cases it is not even possible to see the wordpress edit page, it freezes on a white screen.

    I have already checked versions, uninstalled and reinstalled the plugin but it still doesn’t work.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter kvillamizar196

    (@kvillamizar196)

    3 years, 6 months ago

    Attached are the errors that occurred in the browser console:

    1) Uncaught TypeError: colorPicker.wpColorPicker is not a function
    at SGPBBackend.colorPicker (Backend.js?ver=4.1.14:175:13)
    at SGPBBackend.sgInit (Backend.js?ver=4.1.14:5:271)
    at HTMLDocument.<anonymous> (Backend.js?ver=4.1.14:207:207)
    at e (load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,hoverIntent,utils,regenerator-runtime,wp-polyfill,wp-hooks&ver=6.1.1:2:30038)
    at t (load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,hoverIntent,utils,regenerator-runtime,wp-polyfill,wp-hooks&ver=6.1.1:2:30340)

    2) Failed to load resource: the server responded with a status of 500 ()

    Present warning:

    1) jQuery.Deferred exception: colorPicker.wpColorPicker is not a function TypeError: colorPicker.wpColorPicker is not a function
    at SGPBBackend.colorPicker

    Sygnoos Support

    (@sygnoossupport)

    3 years, 6 months ago

    Dear @kvillamizar196,

    We are sorry to hear that you were facing issues.
    Please note that we have already forwarded your concern to the tech team for further investigation.
    Meanwhile, we will need the following details.
    1. System information file
    You can retrieve it from here:

    How to Retrieve the “System Information” File

    2. Exported popups
    You can retrieve it here

    How to export popups

    You can use https://wetransfer.com/ to send the files to us (the Get a Link option).
    Click here – https://prnt.sc/174oX-9Hspki
    Choose the Get Transfer Link option and then place the link in this chat – https://prnt.sc/_lQH0Rh20sme

    Regards,
    Popup Builder Team

Viewing 2 replies - 1 through 2 (of 2 total)

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