Can't download package files

  • Resolved lovingboth

    (@lovingboth)


    13 years ago

    The plugin installed ok, the system requirements test showed no problems, and a first back up was done…

    … but I can’t download the files via WordPress.

    Forbidden

You don't have permission to access /xxxx/wp-snapshots/518eaf7f962302477_20130511_xxxx_package.zip on this server.
Apache/2 Server at xxxx.co.uk Port 80

    I wondered if the reason was the .htaccess file which Duplicator created in the wp-snapshots directory:
    `User-agent: *
    Disallow: /wp-snapshots/’

    .. but if I delete it and restart Apache, it still happens.

    The permissions seem ok and I can see them and download them via stfp, but not by clicking on the buttons (and making the files readable by everyone doesn’t solve this either).

    I’m obviously missing something, but what?

    http://wordpress.org/extend/plugins/duplicator/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Cory Lamle

    (@corylamleorg)

    13 years ago

    That does looks like an Apache issue…

    You might try this Google search result

    Hope that helps!

    Thread Starter lovingboth

    (@lovingboth)

    13 years ago

    It’s certainly an Apache error message, but why’s it happening??

    The directory has the same permissions as ones that are ok:

    drwxr-xr-x  6 test users 4.0K May 11 22:37 wp-content
drwxr-xr-x  9 test users 4.0K May  4 12:56 wp-includes
drwxr-xr-x  2 test users 4.0K May 11 22:42 wp-snapshots

    The files have the same permissions as ones that are ok:

    drwxr-xr-x 2 test users 4.0K May 11 22:42 .
drwxr-xr-x 6 test users 4.0K May 11 22:37 ..
-rw-r--r-- 1 test users 633K May 11 22:37 518ec8460ccb39117_20130511_testsite_database.sql
-rw-r--r-- 1 test users 349K May 11 22:38 518ec8460ccb39117_20130511_testsite_installer.php
-rw-r--r-- 1 test users 4.2K May 11 22:38 518ec8460ccb39117_20130511_testsite.log
-rw-r--r-- 1 test users  13M May 11 22:38 518ec8460ccb39117_20130511_testsite_package.zip
-rw-r--r-- 1 test users  212 May 11 22:37 dtoken.php
-rw-r--r-- 1 test users  212 May 11 22:37 index.php
-rw-r--r-- 1 test users   39 May 11 22:37 robots.txt

    (.htaccess deleted)

    ls -lha wp-content/uploads/2011/09/ 

drwxr-xr-x 2 test users 4.0K Sep 26  2011 .
drwxr-xr-x 4 test users 4.0K Dec 25  2011 ..
-rw-r--r-- 1 test users 5.2K Sep 26  2011 a.jpg
-rw-r--r-- 1 test users  12K Sep 26  2011 b.jpg
etc..

    If I create a simple text file in wp-snapshots, I get the same 403 error, but it works in wp-content.

    So it’s something related to this directory, but I cannot see what.

    I am running suPHP, and this was creating the package files to be only readable by the user, not group or anyone. But changing that so that they are doesn’t help either.

    Thread Starter lovingboth

    (@lovingboth)

    13 years ago

    Ah ha, it’s suPHP – as I said, it was creating files with 0600 permissions. I changed all of them..

    .. except .htaccess

    If that’s not readable by Apache, it does a 403.

    Thread Starter lovingboth

    (@lovingboth)

    13 years ago

    This suggests doing a chmod 0644 on .htaccess after you create it would be a good idea 🙂

    Cory Lamle

    (@corylamleorg)

    13 years ago

    Ah nice catch…

    I’ll update that on the next version…

Viewing 5 replies - 1 through 5 (of 5 total)

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