Can’t Delete or Upload Images

  • Resolved zokontech

    (@zokontech)


    5 years, 5 months ago

    None of my users or I are able to delete images that have been uploaded on the front end or back end of my website. I’ve tried reinstalling, and I’ve tried older versions. I can’t thing of any plugins or themes that have been installed that would affect this behavior. Additionally, when I upload additional images on the front end, it hangs on “Uploading 1 file(s)… Please wait.” Any help with resolving these images would be appreciated.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support bobbied

    (@bobbied)

    5 years, 5 months ago

    Hi @zokontech

    I’m sorry to hear that you ran into issues with this!

    I haven’t been able to reproduce this on my test site. Will you check if you have the same issue under these conditions?
    – all other plugins deactivated
    – any custom code removed
    – WP 2020 theme active
    – running the current version of Business Directory Plugin 
    – running the current version of WordPress
    – all site, server, and browser caches cleared

    If you do have the same issue under those conditions, please let me know. I’ll also need specific steps to see the issue that you’re seeing, as well as a listing where this is happening.  

    To expedite the issue further, please do a short screencast of the issue or send screenshots showing the exact steps to reproduce the issue. We recommend useloom.com for the screencast and Lightshot ( https://app.prntscr.com/en/index.html ) for screenshots. If it helps, you can number the steps and include links to the exact pages you are using when you had a problem. 

    Please try that and let me know what you find.

    Plugin Support bobbied

    (@bobbied)

    5 years, 5 months ago

    Since we haven’t heard back here, I’m going to assume you were able to find and resolve the issue. I’m closing this ticket, but feel free to get in touch if you’re still having an issue.

    Best,

    ~Bobbie

Viewing 2 replies - 1 through 2 (of 2 total)

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