• I tried several times now: When trying to get a new free licence it always says:

    The provided email address is invalid.

    But the address is valid. also tried with others addresses. same problem. whats wrong here?

    thx Norbert

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @boopet ,

    Thanks for the details. I just tested the free license signup with a Gmail address and it went through fine, so the activation flow itself is working, this looks like it’s specific to the email address (or provider/domain) you’re using rather than a general bug. See the screenshot here: https://prnt.sc/jmQD0gJNNmpu

    A few things worth checking on your end:

    • Try a mainstream provider (Gmail, Outlook, Yahoo) if you haven’t already, just to confirm it’s domain-specific
    • Double-check for any extra spaces, or unusual characters/formatting in the address
    • If you’re using a custom domain or a “+” alias (e.g. name+wordfence@yourdomain.com), try without the alias
    • Clear your browser cache/cookies or try in a private/incognito window, in case a cached form value is being resubmitted

    If none of that resolves it, this is likely a server-side validation rule on Wordfence’s end (e.g. their signup system flagging your specific domain/TLD), which isn’t something we can see or adjust from outside their team.

    In that case, I’d recommend reaching out to Wordfence support with the exact email address you’re trying to register (or a support form/screenshot) so they can check their end.

    Thank You

    Thread Starter boopet

    (@boopet)

    Hi, thanks for the quick reply. i just tried again but still an error:

    https://www.pasteboard.co/ww39nfj7G9Rj.png

    What can i do?

    Thx Norbert

    Plugin Support wfmark

    (@wfmark)

    Hi @boopet,

    Please send an email to wftest@wordfence.com from the email address that is marked as invalid.

    You must put your forum user name @boopet in the subject field so I can find it.

    Make sure to let me know in a reply here that you have sent the email.

    Thanks,

    Mark.

Viewing 3 replies - 1 through 3 (of 3 total)

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