Jetpack by WordPress.com
Can't connect to WordPress.com (2 posts)

  1. welmoed
    Posted 3 years ago #

    I can't seem to connect my Jetpack-plugin to WordPress.com. I keep getting this message:

    "Error Details: Jetpack ID is empty. Do not publicly post this error message!"

    What can I do about this?

    It's for a website of a customer of mine (details can be given privately, I won't share them publicly here)


  2. Jeremy Herve
    Jetpack Mechanic
    Plugin Author

    Posted 3 years ago #

    Can you please use Jetpack's Debugger module to send us some more information about your site?

    1) Go to the Jetpack page in your dashboard.
    2) Activate the Jetpack Debugger module.
    3) Under the Jetpack menu item in your dashboard, click on Debug.
    4) Click the link that says "click here to contact Jetpack support."
    5) Fill in the description box and your name and email address.
    6) Click the "Contact Support" button.


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